FRONT OFFICE MANAGER
Detalhes da oferta
- DoubleTree by Hilton Hotel
- efetivo, jornada completa
- 04 Janeiro 2017
Descrição da oferta de emprego
We are looking for a qualified, devoted and hardworking front office manager to be responsible for welcoming guests and handling any complaints. In doing so, he or she:
Supervises reservations and the allocation of bedrooms with the Executive Housekeeper.
Monitors the customer accounts and till accounts.
Applies and ensures the application of the sales strategy to maximise occupancy and average room price.
Co-ordinates the reception team, organising its work and schedules.
To monitor the quality of welcome extended to guests.
To recruit, train and motivate the members of the his or her team.
To ensure that all hotel standards and procedures are applied.
To manage daily billing and payments.
Use of Windows
The ability to train and motivate a team
The ability to be available to work nights, weekends or public holidays
Adaptability: coping with the diversity of customers and their needs
Self-control: handling complaints
Good relationship skills
Good memory: remembering guests
Taking the initiative
From A-levels to 2 years’ further education to HND standard or similar in Hotel or Tourism studies.
4 years’ experience of reception.
Fluency in a second language is an advantage.
Good general level of education.
Significant experience of Fidelio (reservations system)
To the successful candidate we will offer a competitive salary and a range of other benefits, some of which include:
· Complimentary meal on duty
· Laundry of uniforms or work attire
· Staff rates across international properties
· Recommend a friend employment rewards
· Increased holiday entitlement based on length of service
· Discount on Food & Beverage throughout the group
· Various Learning and Development offers
Within our Group we have an open and supportive working climate where trust is a key word. We offer excellent primary and secondary remuneration, an extensive development and social plan and a pleasant and informal work environment in an international setting.