ACCOUNT OPERATIONS SPECIALIST

Purpose & Overall Relevance for the Organization.
To deliver world class Account Operations service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.
Key Responsibilities.
Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
Build and maintain strong relationships with our internal and external partners Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice Produce, analyse and interpret data and reports in line with business requirements and external customer expectations Manage day to day Account Operations activities with the aim to fulfil customer requests, resolve queries and provide creative solutions    Work with supply chain to ensure specific customer requirements are met Maximise additional business opportunities by working with sales managers and customers Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
Challenge working methods and practices and propose practical solutions Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base Support sales in the monthly forecasting process Act as departmental champion for assigned tasks/objectives, updating the wider team as required Support the implementation of key business initiatives and provide feedback for further development Help to induct new starters to the team also supporting your team and the wider team with system and process queries Strive to exceed all performance objectives and take ownership of your own personal development Maintain an up to date knowledge of relevant products, technologies and processes     Key Relationships.
Customers Wider Account Operations team Sales team Supply chain teams (local and European) Credit management team External – 3rd Parties Marketing Merchandising IT   Requisite Knowledge, Skills and Abilities.
A strong Customer Service focus A high level of problem solving ability Highly developed orgnisational and time management skills Superior attention to detail and accuracy Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders Ability to contribute to a team environment where performance is measured Experience in working under pressure to meet deadlines and conflicting priorities Strong Microsoft Office skills are essential and experience using SAP is desirable A flexible and mature approach is imperative Requisite Competencies.
Communication Analytical and action driven Problem solving Collaboration Initiative Team Player Multi - Tasker   Requisite Education and Experience / Minimum Qualifications.
GCSE or equivalent level of education – Maths and English At least 1 year experience in a role involving direct interaction with external or internal customers