FIELD ENGINEERING SPECIALIST - TRUCK TIRES
Descrição da oferta de emprego
Manages and ensures support of Marketing & Sales activities in the market through technical field services incl.
adjustment handling (warranty analysis), training and PPMo tracking.
rovide support to projects and processes as directed by TCS Management.
Maintain strong technical customer service support to both internal and external stakeholders, which includes, but not limited to, distribution, dealers, fleets and consumers.
Ensure that the activities related to warranty complaint handling are executed according to the company rules, procedures, EoTC (Example of Tire Conditions) and to the applicable laws in South America.
PPMo (Product Performance Monitoring).
Organization & implementation of tire monitoring processes aligned to Product Management strategy, perform and support tire tracking in the market.
Provide relevant information over the product conditions found in the market by releasing technical reports which meet all the official company formats and requirements to all involved groups, Sales, R&D, etc.
Support the O2I (Opportunity to improvement) process, tire request and shipment, A3 format fulfilling support, description of tire and usage conditions, organizing O2I meetings agenda and proper ID's tracking/presentation according to the needs of the TCS area.
Support R&D and Quality departments with relevant (technical, market, customer behavior, tire application) information.
Support callback activities according to the defined rules and procedures in Mercosur.
Responsible for carrying on the technical support (technical visits, field investigation and analysis) for TT customers in the market.
Provide technical information to internal and external customers, by releasing technical service bulletins and related documentation.
Provide support in the company training activities and technical training development material (internal and external trainings), by participating in all required training sessions as a technical instructor.
ualificaçõesGraduation in Engineering, Adminstration or related areasExperience in tire segment (truck tire market)Experience in Leading projects Customer relationship and product knowledge.
roduct performance and application.
nglish - AdvancedSpanish (desirable)Informações adicionaisPronto para dirigir com a Continental? Dê o primeiro passo e preencha o formulário online.
Detalhes da oferta
- Continental
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 22/04/2024
- 21/07/2024
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