IT OPERATIONS SUPPORT ENGINEER - TELECOM (HOME OFFICE)
Descrição da oferta de emprego
This is a position with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries.
The end client is in the Telecom area (internet, mobile, cable TV provider).
Initial assignment until December.
*** No third parties / C2C *** Job location.
Remote, work from home anywhere in Brazil, following US Eastern time.
All interviews will be in English only (must be professionally fluent).
Key Responsibilities.
Troubleshooting and Incident Command Center.
Handle critical incidents, including major outages or service disruptions.
Prioritize Incidents per documented standards.
Investigate complex technical issues escalated from Monitoring tools or Tier 2 support.
Analyze logs, system performance data, and network traces to identify root causes.
Collaborate with cross-functional teams to resolve incidents promptly.
Document incident details, resolutions, and lessons learned.
Vendor Coordination.
Act as the liaison between the cable TV provider and syndicated vendor partners.
Engage with vendors to troubleshoot issues related to hardware, software, or services.
Ensure timely communication and follow-up on vendor escalations.
Service Improvement.
Identify recurring issues and work with fix agents to implement preventive measures.
Collaborate with internal teams to enhance system reliability and performance.
Collaboration and Communication.
Work closely with Fix agents and other teams.
Provide clear and concise updates to stakeholders during incident resolution.
Participate in regular meetings with vendors to discuss priorities and improvements.
Requirements.
Experience in support environments such as a NOC, Command Center, Service Desk.
Familiarity with ticketing tools, i.
.
Remedy, ServiceNow, etc.
Splunk for log analysis, creating and modifying queries.
Expertise in computer networks, internet traffic, monitoring tools.
Willing to support "on call" during off hours and weekends on a rotation basis.
Familiarity with ITIL processes and incident management best practices.
Nice to have.
Experience on cable TV products and/or Telecom (Claro, Vivo, Net, Telefonica, etc).
Soft Skills/Expectations.
High learning agility for both operations and client-specific domain information.
Keen attention to detail.
Clear written and verbal communication.
Collaborate with a variety of team members or work independently to achieve desired outcomes.
Detalhes da oferta
- ITTConnect
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 10/04/2024
- 09/07/2024
+ comissão + bonificação - clt e a empresa oferece os benefícios de vale alimentação/refeição flexível (r$600,00/mês) + auxílio home office (r$200,00/mês) + auxílio de setup (r$650,00 para montar a estrutura de home-office, além do empréstimo de notebook e periféricos) + plano de saúde + ifood......
Irá atuar em home office, na central de relacionamento com o nossos clientes; os analistas fazem parte do time do pós vendas ( atendimento via chat, telefonia e e-mail) eles lidam com ofertas de beneficíos, cobrança, negociações em geral e dúvidas......
Oportunidade de trabalhoconsultor de vendas - pjremuneração: comissão + bônushorário: flexível: você quem faz o seu horáriolocal: online (home office)vagas: 10o processo seletivo irá ocorrer no dia 16/10/2023 as 19:00hs totalmente online... com/curso/490-processo-seletivo-consultor-de-vendas-pj-out-2023......
Local de trabalho esta é uma oportunidade 100% home office, o que significa que você pode trabalhar de qualquer lugar do país... requisitos e qualificações para se destacar nesta posição, você deve possuir... se você deseja fazer parte dessa jornada, temos uma oportunidade empolgante para você como analista......
Fornecer feedback construtivo sobre campanhas de marketing digital, incluindo seo, mídia social, e-mail marketing, entre outros... disponibilidade para reuniões regulares de mentoria presencialmente ou virtualmente... acompanhar as últimas tendências e atualizações no campo do marketing digital para......
Fornecer feedback construtivo sobre campanhas de marketing digital, incluindo seo, mídia social, e-mail marketing, entre outros... disponibilidade para reuniões regulares de mentoria presencialmente ou virtualmente... acompanhar as últimas tendências e atualizações no campo do marketing digital para......
Fechar vendas e alcançar metas de vendas estabelecidas... motivação para aprender e crescer no setor de vendas... capacidade de trabalhar de forma independente e em um ambiente de trabalho remoto... outros dados de posição regime de contratação: autônomo, prestador de serviços (pj) horário: 18h as 22h......
Job description complete end to end technical support and service know how that includes receipt of purchase order to delivery, installation, clearance of client outstanding... requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar......
Job description complete end to end technical support and commercial know how that includes lead generation, sales pitch, quote, purchase order, delivery, clearance of client outstanding... requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years......
Creating, coordinating and driving the departmental support plans in order to meet the company's sales and marketing objectives... champions operational excellence thru collaboration with the general manager and/or business unit leader to devise strategies for achieving the organization's objectives......