TECHNICAL SUPPORT ENGINEER
Descrição da oferta de emprego
Vijua is a Cairo-based technology company specialized in interactive ebook technologies. Their award-winning platform, Kotobee, is used today by top institutes and organizations all over the world, with an increasing user base in Education, Publishing, and Training. More information on Kotobee is available at https://www.kotobee.com. Within Vijua, there is plenty of learning opportunity, all under a friendly lenient work environment, with a great supportive team.
We are seeking an entry-level highly-motivated candidate who enjoys helping people. The candidate will fill the role of Technical Support Representative for our growing software platform, and become responsible for solving support queries through various channels.
Our platform targets a western audience mainly, so the candidate should be proficient in English language. Spanish is a plus.
The responsibilities include, but are not limited to:
• Understand our software platform thoroughly in detail (full training will be provided).
• Respond to technical support queries promptly through various channels, within 60 min time-frame.
• Perform duties as needed.
Requisitos do trabalho
• A university degree (no specific requirement), or equivalent work experience.
• High availability and always connected online.
• Excellent English writing skills. Spanish is a plus.
• Good verbal skills (in case of phone queries).
• Ability to work under pressure.
Outros dados de posição
Instructions to apply: send your CV/Resume to *****@***** with the name of the position in the Subject line.
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