EMPREGO CUSTOMER EXCELLENCE MANAGER IN CURITIBA, PARANÁ

Relevant experience of customer success operations... we’re looking for the team manager customer sucess b2b to join us in this super ambitious mission...

What we are looking for in a customer success executive is not a relationship manager or even a customer support person... 1-hour interview with priscila, your manager...

The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous...

Help customers with product features and improve customer experience...   communicate any trends in customer communication or behaviour to other departments...

Behavioral competencies project management skills analytical skills execution excellence managing complexity handling pressure client centricity passion for results...

You will also be the interface with the purchasing line organization and work closely together to secure purchasing interest when building the development roadmaps...

customer pcsat and acsat score, pulse score, customer cases - received, time to forward, time-to-closure, customer references, positive customer feedback 3...