ACCOUNT MANAGER SAO PAULO

Account Manager Sao Paulo - With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. Were focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your stepping stone to cross rivers of change, meet challenges, and achieve all your projects with success. At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and provide proper feedback as quickly as possible. Here''s what our recruitment process looks like:Brief Call: Our process begins with a brief virtual/phone conversation to learn about you, understand your motivations, and ensure we have the right job for you. Interviews: Typically around 3 interviews, depending on the role''s seniority. You will meet with your potential line manager and other team members to discuss your experience, skills, the role, and our culture and opportunities. Case Study: Depending on the position, you may be asked to complete a test, such as a role play, technical assessment, or problem-solving scenario. We adapt our process to each individual and role, always aiming to provide the best candidate experience. We look forward to meeting you!Job descriptionThe Account Manager plays a crucial role in ensuring the satisfaction and retention of both clients and independent professionals employed through Amaris Consulting. Here are the main responsibilities:Client Support and Relationship Management: Act as the primary contact for clients and independents, providing support and resolving issues. Onboarding and Guidance: Facilitate onboarding for new clients and employees, ensuring understanding of services and benefits; support employees withadministrative, legal, and financial matters. Contract and Compliance Management: Oversee contract preparation and management, ensuring legal and regulatory compliance. Dispute Resolution: Resolve conflicts promptly, and implement measures to prevent future disputes. Quality Assurance and Improvement: Monitor service quality, gather feedback, and implement improvements. Communication and Reporting: Keep stakeholders informed and prepare reports on account status and challenges. Professional Development Support: Support employees'' professional growth through resources, training, and knowledge sharing. Market Awareness: Stay updated on industry trends and laws to advise and plan strategically. **Ideal candidate:**Bachelor''s degree in a relevant field. 1-3 years of customer service or similar experience. Excellent communication, interpersonal skills, attention to detail, and organization. Fluent in Portuguese, Spanish, and English. Proficient in MS Office, especially Excel and PowerPoint. Independent work ability, problem-solving, analytics, and reporting skills. Mastery of generative AI tools (e. G. , ChatGPT) is a plus. Amaris Consulting is proud to promote diversity and inclusivity and welcomes applications from all qualified candidates. #J-18808-Ljbffr