AMAZON ACCOUNT MANAGER

Amazon Account Manager - Here is the Link:To apply for this position, fill up this form:And upload your Resume. Job Description:This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations. This role acts as a key operations role and will be in the public of GigabrainDay to Day Duties:Build and maintain long-term relationships with clients. Oversee client milestone Monitor the 30,60,90 day progress of the clientComplete all client tasks timelyMilestone Milestone Operations Brand ManagementVerify pain points are resolved, discover ongoing pain pointsLead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed. Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys. Recommend improvements to clients strategy. Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines. Be intimately familiar with clients business, competition, and marketing objectives in order to define business problems and apply insights clearly. Regularly monitor and report on clients performance and ensure goals are met. Perform Account Audits Account Audit and Onboarding Audits Account Audit ChecklistComplete Board Review check every other week. Review the following:Design Tiers are being met and have in progress work. Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog,Flat Files Etc). Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter). Tasks are having actions complete and not continuously pushed back. Brand Manager is progressing on Milestone Tasks. For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate. Roles & ResponsibilitiesClickUp Profiles are consistently getting updated correctlyEnsure the onboarding process is seamlessEnsure the offboarding process is seamless (The client offboardingprocess is appropriately documented and centralized)Ensure the team completes training videos when releasedResponsible for the operation of completing Amazon AuditsResponsible for the operation of the Amazon Assist DeskEnsure Amazon PODs understand their churn every month. Establish clear communication between Account Managers and clientsKPIs90% of Amazon Clients need to hit 100% of their ad spend budgetLess than 7. 5% churn per month for entire Amazon department district 190% of Audits get completed and followed up within 5 business days30% of our Active Clients have left a review on Google30% of clients are billed for bonuses. 95% of clients successfully launch within 7 business days of startingwith us (Onboarding Call with client, strategy session, internalonboarding call with team, Tasks are assigned)1 case studies every quarterLess than 20% of client offboarding is negative feedbackMaintain 150% Margin Per HeadCore Values of GigabrainExtreme OwnershipProblems are fun and solvable1% Better EverydayAccountabilityMoral PersonBest Thought WinsOne Life (Lets have impact)Value in everything you doQualifications :Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. This means you must know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. We do not require an expert-level understanding of each of these items, but you should be familiar and be willing to learn so you can train staff and best serve our clients. High preference for 2 years of agency experience. There is a strong need to be capable of navigating lots of demands and prioritizing the proper evolving aspects of an agency. 2+ years of management experience. Must have experience with direct reports and management. You should feel comfortable leading a team and helping staff overcome and solve issues. You should have experience in hiring and performance management, and be able to anticipate the needs of the agency. Feel comfortable and excel in a fast-changing environment of an Agency. You should be able to multitask at an expert level and help assure that tasks get completed. Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools). Excel at and love project management. Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon. Experience Level - 0-3 yearsTo Summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about eCommerce sales!Growth Path of Eventual Responsibilities:Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments. A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry. Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization. Participation in continuing career development through research and collaboration with the use of latest market trends and research. Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making. Grow into a mentor and advisor to colleagues in various departments which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales. Establish an excellent reputation in the chosen industry/field. Gigabrain Benefits:This position offers a competitive remuneration salaryWe know precisely the personality of the candidate that will enjoy dominating the work at hand! To save everyones time and energy early on, the initial action in the application process is to complete our culture index survey - that will uncover your natural attributes, alongside what you anticipate the job would require. It has now come to an end, you might either be enthusiastic about the role or just too bored, yet no need to think twice as it will just take a few minutes to finish the survey!Salary - $500 - $800 PMIn order to move to the next round- you MUST fill out this linkThis will be a remotely administered FULL TIME (40 hr/week) position with an immediate starting date upon hire. Working hours: 6 -11 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated purely on experience, and you will receive considerable levels of autonomy and ownership over your projects. To apply for this position, fill up this form:And upload your Resume. Note: If you dont think you meet all the criteria, but still are interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally.