AMER IT DELIVERY MANAGER (HYBRID)

Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe.
Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.
Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.
Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.
Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth.
Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of + companies, including networks and + cloud and IT service providers in 32 countries spanning six continents.
We are seeking a highly skilled and experienced Manager to oversee and manage the successful implementation of mission critical multidisciplinary projects to our Managed Services customers and Is responsible for planning standards reviews and support the setting strategy for company-wide projects/programs/portfolios.
The ideal candidate will possess a strong background in project management, technology implementation, and team leadership.
This is a mid-senior-level position that requires exceptional organizational, clear communication, problem-solving, solution-orientate, accountability, customer first mindset, flexibility, ability to adapt fast, strong leadership, management and strong cross-functional relationships skills and previous experience as a manager or equivalent seniority.
What you’ll be doing.
Portfolio and Project Management Execute the implementation strategy for AMER Managed Services technology portfolio applied for your projects queue in alignment with business objectives and having the customer at the center.
Responsible for your AMER Manage Services project queue management driving project initiatives to meet revenue targets, business priorities and customer satisfaction, and also support your pears.
Direct and support multiple teams and business professionals that are responsible to deliver wide company technical and strategic projects.
Use, help to defines, improve and effectively communicates portfolio and project management methodology and its application internally to the team and to customer solutions.
Act as third-level escalation point of contact for customers, maintaining strong relationships and effectively managing and meeting expectations throughout the project lifecycle.
Leadership and People Management Provides management and leadership across AMER team to ensure the team's growth is in alignment with business needs.
In partnership with direct reports set functional and development SMART objectives for immediate team members and their staff.
Sets direction for the business function.
Foster a culture of continuous feedback, providing timely and relevant feedback to the team, coaching and helping them to grow their skills and learn from their experiences.
Lead and manage a team of people, engineers, and technical specialists to ensure portfolio, program and project success, timely delivery, and high-quality outcomes in alignment with Equinix’s strategy.
Develop and retain a high-performing, healthy and highly engaged team, creating a sustainable and diverse talent pipeline to meet Equinix strategic objectives.
KPIs Ensure appropriate metrics and KPI's are in place and being properly measured covering the needs of the team, the function, the stakeholders and the overall business area.
Responsible to monitor and report the progress of your project queue ans much as yours direct reports, analyzing trends, identifying opportunities and proposing improvements.
Process and Resources Planning Ensures that project planning are in place, with appropriate templates, that team is following the standouts defined.
Identifies areas for continuous improvement and lessons learned and owns the team to eliminate gaps..
Supports matrix leadership in developing functional planning by rolling up department continuous improvement areas and developing holistic plans to close functional gaps.
Stay updated on industry trends, emerging technologies, and best practices and foster a culture of continuous improvement in the team, identifying opportunities to enhance technical delivery processes, tools, and methodologies and implement relevant advancements to drive efficiency and effectiveness.
Communication, Network and Negotiation Responsible for a team who has multiple and broad communication responsibilities and to ensure stakeholders and customers’ expectations are properly managed.
Continuous challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content.
Build a trust and solid network that helps to continuously identify and connect with cross-functional stakeholders.
Negotiate deals and solutions that consider enterprise-wide impact.
Solution Oriented and Adaptability Be the highest level of escalation point within the team for complex issues, and whenever necessary, may refer and escalate outside of the immediate team to ensure the proper decision and solution are applied.
Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution.
Act as a champion for organizational changes, supporting the team to effectively adapt to change and ambiguity.
What we’ll expect from you.
Bachelor’s degree in computer science, Information Technology, or a related field.
Fluent/Advanced English required.
Strategic view with a strong experience and knowledge in portfolio, program, and project management, preferably in a technology delivery and implementation role, with experience in managing complex projects, managing multiple projects simultaneously, prioritizing tasks, and adapting to changing priorities and deadlines.
Strong knowledge and experience in Data Analytics, Tools, metrics, and KPI definition, monitoring, and data analysis.
In-depth knowledge of project management methodologies, tools, and best practices, such as Agile and PMBOK.
Strong leadership skills with the ability to inspire, coach, engage and develop multicultural teams to achieve functional and project goals and deliver outstanding business results.
Demonstrate strong ability to lead and manage multi location and multicultural teams.
What will be the difference if you have Master's degree Fluent/Advanced Spanish is a high differential.
Why Equinix Equinix is an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.
., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equal Employment Opportunity.
Equinix is an Equal Employment Opportunity and, in the U.
., an Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
(US Applicants) Please click here to see the “Know Your Rights.
Workplace Discrimination is Illegal” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
Equinix participates in E-Verify.
U.
.
Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.
.
Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
To learn more about the E-Verify program, please visit E-Verify.
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om/company/legal/osc-right-to-work/ Accessibility and Accommodations.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix maintains a list of preferred recruiting agencies.
If your company is not on our list, please do not contact us regarding our postings.
Please also refrain from making contact with anyone outside of the company HR department.
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