B2C SERVICES SUPERVISOR

B2C Supervisor Resumo da posição Localização.
NBS – Ribeirão Preto Área/Stream.
B2C Contact Center Reporte.
B2C Manager Modalidade.
Híbrido – Ribeirão Preto – SP ou Teletrabalho Há candidato mapeado no plano de carreira e sucessão?  NÃO   Somos uma empresa diversa, inclusiva, com pensamentos múltiplos e ideias inovadoras, que investe na Transformação Digital e preza pela inovação, tanto em nossos produtos quanto em nosso método de trabalho.
Uma empresa que tem como valor o respeito e que se preocupa com o bem-estar de nossos colaboradores.
Se faz bem, a gente faz! “Para Nestlé, o respeito pela inclusão, diversidade e igualdade de oportunidade é muito importante”     Profile   ∙ Graduation course completed, administration, nutrition, marketing, advertising ∙ Postgratuation (will be considered a plus); ∙ Knowledge and experience in Call Center; ∙ Knowledge and experience in Engage will be considered a plus; ∙ Knowledge of Process and Quality key indicators Customer Service; ∙ Language.
Avanced English (necessary) and Spanish (plus) ∙ Good capability in Excel, PPT and Power BI    ∙ Leadership experience                                  Summary Position   Supervisor B2C Contact Center is responsible for achieving targets and goals using continuous improvement methodology and tools and delivering value to the customers and consumers.
Supervise critical consumer complaints that can damage the company's image.
Support some BUs with relevant information, building a strong relationship with them.
Main responsibilities.
A day in the life of…   ∙ Supervise the team to ensure that the activities are processed accurately and timely according to the service level agreements (SLA’s) and performance indicators (KPI's) in all service channels.
∙ Interface with NGBS and other Global Shared Services Centers to define and align a standard ways of working.
∙ Responsible for assessing the quality of multichannel service provision (telephone, email, chat, Whatsapp and social media, Backoffice).
∙ Monitoring and sending alerts on specific cases and possible problems/crises.
∙ Manage the CES's partners (logistical service).
∙Responsible for compliance, best practices controls, cost savings, quality and market satisfaction on service delivery provided by CES market.
What will make you successful   1.
Fluent level of English and Spanish; 2.
Customer Service experience.
3.
Graduation course completed; 5.
Experience in leading teams; 6.
Good capability in Excel and Power BI; 7.
Knowledge of Process and Quality key indicators.
B2C Supervisor Resumo da posição Localização.
NBS – Ribeirão Preto Área/Stream.
B2C Contact Center Reporte.
B2C Manager Modalidade.
Híbrido – Ribeirão Preto – SP ou Teletrabalho Há candidato mapeado no plano de carreira e sucessão?  NÃO   Somos uma empresa diversa, inclusiva, com pensamentos múltiplos e ideias inovadoras, que investe na Transformação Digital e preza pela inovação, tanto em nossos produtos quanto em nosso método de trabalho.
Uma empresa que tem como valor o respeito e que se preocupa com o bem-estar de nossos colaboradores.
Se faz bem, a gente faz! “Para Nestlé, o respeito pela inclusão, diversidade e igualdade de oportunidade é muito importante”     Profile   ∙ Graduation course completed, administration, nutrition, marketing, advertising ∙ Postgratuation (will be considered a plus); ∙ Knowledge and experience in Call Center; ∙ Knowledge and experience in Engage will be considered a plus; ∙ Knowledge of Process and Quality key indicators Customer Service; ∙ Language.
Avanced English (necessary) and Spanish (plus) ∙ Good capability in Excel, PPT and Power BI    ∙ Leadership experience                                  Summary Position   Supervisor B2C Contact Center is responsible for achieving targets and goals using continuous improvement methodology and tools and delivering value to the customers and consumers.
Supervise critical consumer complaints that can damage the company's image.
Support some BUs with relevant information, building a strong relationship with them.
Main responsibilities.
A day in the life of…   ∙ Supervise the team to ensure that the activities are processed accurately and timely according to the service level agreements (SLA’s) and performance indicators (KPI's) in all service channels.
∙ Interface with NGBS and other Global Shared Services Centers to define and align a standard ways of working.
∙ Responsible for assessing the quality of multichannel service provision (telephone, email, chat, Whatsapp and social media, Backoffice).
∙ Monitoring and sending alerts on specific cases and possible problems/crises.
∙ Manage the CES's partners (logistical service).
∙Responsible for compliance, best practices controls, cost savings, quality and market satisfaction on service delivery provided by CES market.
What will make you successful   1.
Fluent level of English and Spanish; 2.
Customer Service experience.
3.
Graduation course completed; 5.
Experience in leading teams; 6.
Good capability in Excel and Power BI; 7.
Knowledge of Process and Quality key indicators.
Ribeirão Preto, São Paulo, BR, Ribeirão Preto, São Paulo, BR,