CHARGEBACK ANALYST

About CloudWalk.
We are not just another fintech unicorn.
We are a pack of dreamers, makers, and tech enthusiasts building the future of payments.
With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
\ About the role We’re looking for a  Chargeback Analyst  who’s curious, hands-on, and eager to learn.
No previous experience with chargebacks or coding? No problem —  we’ll teach you everything.
You’ll work side-by-side with our developers to  automate manual processes, investigate fraud patterns, and ensure our operation is always up to date with the latest rules and requirements from  Visa, Mastercard, Elo, and Amex.
You’ll be the  bridge between the customer, operations, and tech, and will play a key role in making our dispute process smarter, faster, and more scalable.
What You'll Be Doing Learn and  master the chargeback business rules  (we'll train you) Stay on top of  network (Visa, Mastercard, Elo, Amex) updates, and work with the team to implement changes when needed Work closely with developers  to improve and automate chargeback workflows Translate customer and operations needs  into product and tech insights Investigate disputes, identify  fraud patterns, and support in crafting strong responses Be extremely  deadline-oriented, managing dispute timelines with accuracy Learn the basics of  Ruby programming  to help build internal tools and automations What You Need To Succeed No previous experience in chargebacks or coding required —  just a strong desire to learn Clear communication and  collaborative mindset Great attention to detail and a  strong sense of responsibility Interest in  learning to code (Ruby)  — we’ll provide full support Investigative spirit with an eye for  fraud patterns and anomalies Ability to  track and interpret external rule changes  from card networks and assess their operational impact \ Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read  here in Portuguese  and  here in English.