CUSTOMER SERVICES SPECIALIST

THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES   At adidas, every day is a chance to flip the script.
An invitation to take everything we know and re-invent it.
Do it better.
Never settling for good enough.
Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected.
We’re creators, makers and doers.
Helping athletes make a difference, not just in their games, but in their lives and in their world.
It’s an obsession.
We’ve been doing this for more than 65 years.
With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning.
And we’re never done.
Come be a part of shaping the future together with us.
Purpose.
To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.
Key Responsibilities.
To act in line with  overall strategy for the Customer Service organization parallel  to the global strategy, aiming for maximum customer satisfaction To insert key-accounts pre-orders in the system, if needed To insert clearance orders in the system To process and send out the orders confirmations To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities To collect reactively re-orders for customers To ensure proper administration, documentation and financial reconciliation of the customer base To interact with Operations and Finance to ensure best service level to customers To prepare necessary reports related with customer service To measure progress on own KPIs To attend telephone calls and reply e-mails / letters from customers and Sales team e.
.
information request, OBM, cancellations Be the main stakeholder in customer invoice process.
Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.
Requisite Education and Experience.
University degree in related fields Focus on Sales / Supply Chain / Finance / Accounting Minimum 1 or 2  years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management Exposure.
Sports Strong interpersonal skills (e.
.
communication) Advanced level of IT skills (Outlook, word, excel, PowerPoint) Good level Commercial and business acumen knowledge Fluent in written and spoken local language is a must Good command in English