EXPORT ANALYST ()

Requisitos.
•Complete degree (Administration / Engineering / Economics / Foreign Trade); •Fluent English and Spanish; •Desirable knowledge of parts logistics; •Experience in customer service and logistics processes; •Proficiency in CRM tools and data analysis.
Atividades.
•Resolve inquiries, deviations, and requests efficiently while maintaining a professional and empathetic demeanor, ensuring customer satisfaction and loyalty; •Customer Support & Issue Resolution; •Respond promptly and professionally to customer inquiries across all supported channels; •Resolve customer issues, process requests, and escalate complex cases when necessary; •Provide accurate, valid, and complete information using available resources and tools; •Accurately document customer interactions, issues, and resolutions in the CRM or ticketing system; •Maintain clear and complete records to support internal reporting and analysis; •Escalate unresolved issues or service gaps to team leaders or specialists, following established protocols; •Stay up to date with product knowledge, service procedures, system updates, and technological trends; •Provide feedback and suggestions for improving processes, tools and customer needs; •Monitor the shipments of spare parts from Belgium and USA, acting on deviations and practicing continuous improvement; •Follow the order status, availability regarding customer’s orders and process of quality claims as discrepancies and shipping needs such as tracking number, invoices and export documents; •Execute Kaizens positively impacting our customers.