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FBS BACK OFFICE OPERATIONS PROJECT MANAGER

São Paulo - São Paulo

Descrição da oferta de emprego

Fbs Back Office Operations Project Manager - They proudly serve more than 10 million U. S. households with over 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Our Client is part of one of the largest Insurance Groups in the world. Location: Brazil – Working Hours: 8:30 am to 5:30 pm (EST) What You’ll Do: Coordinate cross-functional teams (Service Ops, CX, IT, Analytics) to align on retention initiatives. Manage project plans, track milestones, and update charters and dashboards. Support rollout of retention tools like coaching forms, call flows, and cancellation processes. Monitor KPIs such as save rates and premium retained; review dashboards and reports. Facilitate communication, draft updates, and surface risks to leadership. Collaborate on training and readiness for frontline teams. Experience: - 4-7 years of experience. Skills: Proficiency in English (Interview in English) Bachelor''s degree Project Management – Advanced Financial Modeling – Intermediate Strategic Planning and Execution – Advanced Benefits: Competitive compensation and benefits package Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Performance Bonus Note: Benefits differ based on employee level. #J-18808-Ljbffr
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 17/08/2025
Data de expiração
  • 04/01/2026
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