FIELD SERVICES SENIOR MANAGER - SÃO PAULO

What success looks like in this role.
What success looks like in this role.
You will have opportunity to actively participates in client status calls Ensure continuous process improvements to support improved performance levels.
Responsible for account cost management as related to the FS operations (includes Logistics) Responsible for CSAT as it relates to Field services Ensure new services are supported consistently across Field Services, working closely with program manager of new projects, thus ensuring effective change management resulting in readiness for execution.
Manage and improve the costs of delivering Field Service Collaborate with Service Delivery Executive/Manager to ensure customer satisfaction and contractual service level attainment, while meeting financial goals Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements.
Act as primary point of contact for Field Services’ CSIIP activities to the client Serve as the Field Service expert to the Program Management Office – Supports the Client Account Executive.
Tools and Technologies.
Office/Oulook Team environment.
You will be in charge of a minimum of 10 people and Indirectly all the team in Brazil Field Services #LI-OC1 You will be successful in this role if you have.
Bachelor's degree in IT area.
Strong Field Service background with at least 5 years leadership experience Fluency in English and Spanish is required.
Success in working in a global environment Analytical skill Demonstrated ability to lead a cross-functional, multi-location team Business and Financial Acumen Ability to manage people effectively; strong leadership skills Demonstrated success in the management of projects Experience in the use of process design and re-engineering techniques as well as project management methodology, including familiarity with strong ITIL concepts and best practices.
Willingness to travel Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
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Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations.
We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
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Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity