GLOBAL IT DIRECTOR (ITSM)

Job Description.
In this dynamic role, you'll have the opportunity to build fit for purpose strategic partner ecosystem to deliver 360-degree value to the enterprise.
As a leader you will be responsible to unlock the potential of Mars and its partner ecosystem, drive intentional partnerships, adopt leading edge technology, co-innovate and support and accelerate the Organization digital transformation journey.  As a leader of the value realization office that is responsible for 4 key service lines (namely Software asset management, Supplier performance management, Data excellence office  and Value delivery office) it’s imperative to deliver outcomes that is measured through OKR’S KPI’S across all aspects of OGSM (Value, Quality, Experience and Associate empowerment) and simplify the ways of working across enterprise by crushing complexity (Easier is better).
As a People Leader, you will be responsible for building an amazing culture enabling associates to thrive driven by Mars Values and 5 principles.
What are we looking for? Proven track record in being amazing People Manager.
Proven track record in managing strategic and operational suppliers/partners (Global, regional, local) Proven track record in managing and delivering value through visionary software asset management strategy and execution Proven track record in driving and delivering 360-degree value to enterprise – Technology Metrics, Business metrics, NPS, XLA etc.
Proven track record in implementing the data and analytics capabilities to deliver value /insights   Proven track record in senior stakeholder management Master’s degree in engineering, management, and related field preferred, or equivalent, or equivalent experience Preferably proven consulting experience in the Consumer Products Good Industry What will be your key responsibilities? Work in partnership with the GDO service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office), Copilots (Commercial, legal, Finance) and wider organization (Enterprise and Segments) to design and implement best in class and fit for purpose Supplier/Partner Management office strategy that aligns with organization goals and strategy Responsible for managing and excelling geographically diverse and disperse team – Building winning Culture, coaching and mentoring etc.
Collaborates with the Service lines and suppliers to define and deliver strategic goals Responsible for supplier outcomes (Meeting and exceeding performance metrics) and enabling Mars as the Customer of Choice.
Drive Effective Cadences (Operational, Strategic, Top to Top etc.) to assess the supplier performance and drive right and intentional partnership Design and implement best in class software asset and IT Asset management function (Process, methodology, framework and metrics) to realize the investment, in-depth analysis of the Software and hardware stacks, unlock the value of asset, drive efficiency and effectiveness and adherence to organization compliance and policy protocol Influence software publisher’s/provider’s licensing, commercial policies and simplify the engagement model.
Responsible for implementing the value management framework that demonstrates the impact of GDO to Segments and Enterprise through Metrics – Business Agility, Operational resiliency, cost efficiency, Quality and Customer satisfaction Metrics (CSAT, NPS, XLA etc.) Responsible for implementing the Data excellence office framework that will provide insights to GDO organization to take decisive actions to drive efficiency and effectiveness and also act as one source of truth for GDO Metrics.
Publishes the Monthly, Quarterly and on demand performance metrics to the GDO stakeholders What can you expect from Mars? Work with over diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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