JUNIOR ANALYST, COMMERCIAL EXPERIENCE SERVICE DELIVERY

Job Description.
Purpose of the role.
The Order Entry Advisor role ensures proper operation of processes from incoming orders to final deliveries with continuous order-to-ship and end-to-end issue resolution.
Service Delivery entails close business partnering with market logistics, sales and order management executive teams.
The role is responsible for delivering high-level customer service, ensuring on time order entering with the minimum possible of manual errors, strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
The customer service area supports the logistics team in achieving its objectives measured by the OTIF by having constant interaction with the OM team, logistics market as well as with customers to make corrections and alerts on orders to avoid losing sales.
Top Accountabilities Managing incoming orders processes, including EDI ordering (Idoc.
corrections, issue resolution for EDI related problems).
Reprocess of orders in case of non-stock availability or price differences.
Handling all incoming customer queries and requests.
First point of contact for Order Management Teams.
Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment.
Maximizing customer satisfaction level and order entry accuracy.
Continuously support system and process improvement initiatives.
Communication with OTC supporting functions and processing activities (billing).
Actively promote the CARM Control agenda.
Capabilities Excellent interpersonal and communication skills with stakeholders.
Deliver on promise.
Accuracy and attention to details.
Looking for and responding to feedback.
Good knowledge of customers and market specifics.
Generating ideas for issue resolution and service improvement.
Positive ‘can do’ attitude.
Taking ownership for resolution, escalates where necessary.
Ability to build great relationships with customers.
Understand and comply with controls in own area.
Good team player.
Qualifications and Experience Required Essential College or university degree.
Very strong customer service attitude.
Strong interpersonal and communication skills.
Strong MS Office knowledge.
(advanced Excel is a must) Fluent English.
Desirable System skills (SAP knowledge).
Strong understanding of end to end supply operational process.
Having an overview of market and customer specifics.
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location.
Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Our purpose is to celebrate life, every day, everywhere.
And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.
We believe the most inclusive and diverse culture makes for a better business and a better world.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.
Worker Type.
egular Primary Location.
an Pablo Additional Locations.
Job Posting Start Date.
Como líder global en bebidas alcohólicas, nuestras más de 200 marcas forman parte de las celebraciones diarias en más de 180 países.
Cuál es nuestra ambición? Queremos ser una de las empresas de productos de consumo con mejores resultados y más fiables y respectadas del mundo.
Desde que Arthur Guinness alquiló una fábrica de cervezas de Dublín durante años, hace unos 250 años, nos convertimos en una empresa definida por el carácter de las personas que trabajan aquí.
Alexander Walker necesitó una gran fortaleza de carácter para convencer a los capitanes de todos los barcos en el puerto de Glasgow para transportar barriles de Johnnie Walker hasta los cuatro confines del mundo.
Nada ha cambiado.
Estamos orgullosos de ser un equipo de más de personas talentosas.
Ellos hacen que nuestras marcas emblemáticas sean cada día más fuertes en todo el mundo y nosotros les ayudamos a llegar más lejos de lo que nunca imaginaron.
De hecho, les ayudamos a orientar el desarrollo de su carrera profesional ampliando sus funciones y ofreciéndoles fantásticas oportunidades de desarrollo Diageo es un lugar donde encontrarás una gran variedad de personalidades, experiencias y perspectivas, en cualquiera de nuestras sedes mundiales.
Esto genera un entorno de trabajo estimulante y gratificante, donde todas las personas pueden florecer.