KEY ACCOUNT MANAGER

Customer Success Manager (CSM)📍 Location: Mexico City, Mexico (Hybrid – 3 days on-site, 2 days remote)💰 Salary: MXN 60,000 gross per month + attractive commission incentivesGet to Know Cubbo!Cubbo is a venture-backed e-commerce fulfillment company revolutionizing logistics in Latin America. Operating in Mexico and Brazil, we empower retailers with best-in-class fulfillment experiences, delivering faster than Amazon and MercadoLibre. Our cutting-edge tech solutions include ETA tracking, inventory safety stock, and automation, ensuring seamless e-commerce operations.Our headquarters in Mexico City is the hub of innovation, driving our mission to redefine fulfillment in the region. 🚀 Requisitos:We are looking for a Customer Success Manager (CSM) to lead a team of 3 Key Account Managers (KAMs) and drive customer retention, revenue growth, and long-term partnerships. As the voice of the customer, you will ensure alignment between Cubbo’s objectives and our clients’ business goals while optimizing the use of our technology and services.Key Responsibilities:Lead and mentor a team of 3 KAMs, fostering a high-performance culture.Strengthen relationships with key clients to maximize retention.Identify upselling opportunities to expand partnerships and increase revenue.Act as the main customer advocate, collaborating cross-functionally to deliver tailored solutions.Manage contract renewals and negotiations to secure long-term commitments.Educate clients on Cubbo’s technology for improved fulfillment efficiency.Analyze customer data to drive strategic decision-making and improvements.Ensure fast and effective resolution of customer issues to maintain satisfaction.Qualifications:Strong customer-first mindset with a track record in customer success, account management, or sales.Proven leadership experience, managing teams and driving performance.Strategic thinker with excellent problem-solving and negotiation skills.Familiarity with e-commerce, fulfillment operations, and logistics is a plus.Tech-savvy, with the ability to leverage data and automation for business growth.Outstanding communication skills in Spanish and English.Why Join CUBBO?🚀 Be Part of a Revolution – Help redefine e-commerce fulfillment in Latin America.🏆 Work with Top Talent – Accelerate your career in a fast-growing, high-performance team.📈 Fast Growth, Real Impact – Shape the future of an industry-leading company.💡 Innovation-Driven Culture – Join a team that values speed, transparency, and continuous learning.Ready to make an impact? Apply now and be part of the future of e-commerce logistics! 💥