OPERATIONS MANAGER

Operations Manager - This transformative initiative is designed to improve driver well-being by offering solutions that boost earnings, reduce costs, expand access to services, and empower more Brazilians to drive and thrive through the platform. In this role, you'll also be at the forefront of sustainable initiatives, promoting broader access to electric vehicles. We believe that expanding EV adoption is a critical step toward a more sustainable and efficient urban mobility ecosystem. Through this position, youll contribute to the growth of sustainable transport solutions, empowering drivers while reducing the urban carbon footprint. Role Responsibilities Process Optimization: Map, redesign, and improve sales workflows, approval processes, and governance structures. Optimize internal collaboration across New Business, Operations, and Marketing teams. Team Leadership: Manage, mentor, and develop a third-party CX team, with a strong focus on operational excellence. Target Setting: Lead both partner target setting and internal quota-setting processes. Strategic Implementation: Translate commercial strategy into scalable, data-driven tools and processes (e. g. , Salesforce, chatbots, and AI integrations). Problem Solving & Efficiency: Identify friction points and design solutions to improve deal velocity, ensure compliance, and enhance partner experience. Cross-Functional Collaboration: Proactively lead initiatives across departments such as New Business, Marketing, and Legal, fostering alignment and results. Performance Monitoring: Define KPIs and build dashboards to track and improve commercial performance. Action-Oriented Approach: Take initiative, navigate ambiguity, and deliver results. You're collaborative, impact-driven, and comfortable leading end-to-end initiatives. Role Qualifications Education: Degree in Business Administration, Engineering, Data Science, Economics, or related fields. Experience: experience commercial operations, commercial planning, product, or transformation roles, preferably in B2B tech environments. Hands-on experience with Salesforce and dashboard tools . Excel / Google Sheets: Intermediary level. (mandatory) Data Visualization: basic proficiency with tools like Looker Studio or Power BI. (mandatory) Familiarity with SQL and SOQL is essential. Communication: provide presentations using powerpoint/google slide that include data, action steps, and insight to paint a clear picture and the ability to tackle operational problems. Leadership & Project Management: Proven ability to lead cross-functional initiatives in fast-paced, high-growth environments. Domain Knowledge: Strong understanding of the commercial lifecycle, including sales processes, workflows, approvals, and post-sales operations. Languages & Analytical Skills: Proficiency in English and high analytical fluency. Passion: Previous experience or a genuine passion for innovation, sustainability, and electric vehicles, demonstrating a commitment to environmental impact and the future of mobility.