OPERATIONS SPECIALIST - IT INFRASTRUCTURE

Shape Your World At Alcoa, you will become an essential part of our purpose.
to turn raw potential into real progress.
The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.
As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry.
Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive.
You have the power to shape things to make them better.
About the Role.
Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.
This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes.
This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.
Maintain and implement additional improvement to the current change management process in alignment with organization goals.
Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.
Facilitate and conduct daily, weekly change advisory board (CAB) meetings for infrastructure changes.
Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.
Improve existing processes to turnover or decommission IT infrastructure to be more self-service.
Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.
Implement risk assessments to evaluate the impact that the change would have on all associated systems.
Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.
Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.
Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.
Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.
Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.
What you can bring to this role.
Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.
7 - 10 years of relevant work experience with change and configuration management for infrastructure or data center environments Demonstrate a solid understanding of IT Change Management practices and processes.
Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.
Experience with ServiceNow (optimally) or other IT Management toolset required.
Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.
Experience the end-to-end Infrastructure change management process.
Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.
Knowledge of project management, Dev Ops and Scrum methodologies.
Proven communication skills and ability to facilitate small meetings and lead discussions.
What's on offer.
401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans; 10 days' vacation and one flexible holiday of your choice; Flexible spending accounts and generous employer contribution to the HAS; Paid annual volunteer hours; Career development opportunities to pursue your passions; and Social and diversity focused engagement opportunities.
#LI-TL2 About the Location As an Alcoan you are part of a global team committed to advancing sustainability and delivering excellence and innovation.
We invented the industry and today we are redefining what it means to be a sustainable aluminium company from mines to metal.
Join in and become an essential part of our purpose.
to turn raw potential into real progress.
We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions.
The power is in your hands to shape the things that matter to us all.
Come shape your career with us! We are values led, vision driven and united by our purpose of transforming raw potential into real progress.
Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.
As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.
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employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at .
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Come join us and shape your career! Your work.
Your world.
Shape them for the better.