PRODUCT SUPPORT ENGINEER- SUNNYVALE, CA; HENDERSON; NV; CRAWLEY, UK; SAO PAULO, BR OFFICE BASED (HYBRID)

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ant to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
e currently have the following opportunity available - please contact us for more details!We don´t just build technology.
We build hope.
e are looking for a to join our team!Preferred location.
Sunnyvale, CA; Henderson; NV; Crawley, UK; Sao Paulo, BR Office Based (Hybrid)What you’ll do at Elekta.
he Product Support Engineer must have extensive technical expertise with all Elekta SW product such as, MOSAIQ, OIS, workflow products, and MONACO including the ability to perform installations, upgrades and resolve complex/technically demanding issues escalated by the regional support teams.
he Product Support Engineer will be the technical liaison between the Global Product Organization (GPO) and the Regions for supporting the rollout of new releases of SW releases.
his individual will partner with VPR, Product Management, Program Management, Engineering, Verification, Validation and other business areas in order to ensure quality software products are delivered to our customers through the regions.
This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations.
It also warrants the undivided support of projects, programs, and policies established by the company, and promoting these to other employees.
esponsibilities.
esponsible for providing regional support teams with assistance on technical service issues and handing escalated technical issues per established policies and procedures.
Primary point of contact for T4 case escalations.
roactively investigate and resolve technical issues that impede the installation, support, and/or use of Elekta Software products (core products as well as third-party equipment), and effectively communicate resolution to Elekta regional software support teams and customers.
onduct technical training to regional software support teams on new products and releases.
ccelerate quality software releases to the marketSupport BL Clinical team for market introductions to the regions.
nterpretation and analyses of product telemetry to drive design improvements.
e the voice of the customer (internal and external) into the development process by providing requirements for installability, upgradability, and serviceability.
uality documentation and delivery of all deliverables included within the project lifecycleManagement of project scope using appropriate change management processesManagement of project timelines, dependencies and integration pointsDocumentation of case management in CLMPartners with GPO VPR team during BL SW pilot processesManagement of product risks and issuesCustomer facing leader to explain product features and technical deployment modelVoice of BL during the PI planning processTimely escalation of issues or potential high-impacting risksRecommend product and process improvements to Business Line leadership as appropriate.
ualifications.
o perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Employees must be able to read, speak, write and comprehend the English language.
Sc degree (or equivalent) in Computer Science / Engineering.
inimum of 10 years technical experience using MONACODeep technical knowledge of BL SW productsExperience with complex trouble shooting and triage of technical issuesExperience in Elekta’s software development processesPrevious exposure to Elekta products or equivalent experienceExperience working SaaS products preferredDemonstrated experience bringing products from engineering design to revenueClinical background and/or experience working in healthcare industry preferredSkilled leader, communicator, negotiatorDemonstrated experience communicating with individuals at all levels of the organization.