PROJECT MANAGER

Project Manager - You will drive customer deployment projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. Job Role Team management Onboarding activities Project assignment and quality control First-line support and escalation management for PS projects Help with the team goals, for example actively working to reduce the backlog, increase CSAT responses and overall quality, Revenue recognition and forecasting Determine project partners and team structure/organization partners will include technical and business resources In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables Develop project timeline and landmarks using appropriate tools and techniques Build and execute project work plans and revise as appropriate to meet changing needs and requirements Identify resources needed and assign individual responsibilities and tasks Run day-to-day operational aspects of a project and scope Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc. Review deliverables prepared by team before passing to client Effectively apply our methodology and implement project standards Minimize our exposure and risk on all projects Ensure project documents are complete, current, and stored appropriately Track and report team hours and expenses on a weekly basis Candidate Profile Your Experience 10+ years related work experience or leading complex projects. Analyze project profitability, revenue, margins, bill rates, and utilization Strong proficiency with project management software, such as Microsoft Project, Clarizen, @task, or Liquid Planner Good presentation skills including written, oral, presentation (including Microsoft PowerPoint), and adaptive (multi-level) Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations Project Management Institute PMP(r) certification or equivalent a plus Experience with Googles G Suite (Drive, Docs, Sheets, and Slides) is a plus The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it just evolves. Our professional services team provides the behind-the-scenes support to meet our customers needs. As threats and technology evolve, we stay in step to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, youll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.