RETAIL EXCELLENCE MANAGER

Retail Excellence Manager - Leading a team, this role ensures operational excellence, consistent brand standards, and best-in-class service execution across all touchpoints. The ideal candidate combines strategic retail leadership, a passion for luxury beauty, and a deep understanding of the Brazilian retail landscape. Key Responsibilities:Retail Operations & Field Team LeadershipLead, inspire, and manage the Retail Field Team, ensuring performance, motivation, and alignment with brand standards. Drive sales and productivity KPIs across the retail network, identifying opportunities for growth and optimization. Ensure a luxury client experience in every store by maintaining high standards of customer service and boutique operations. Collaborate with Visual Merchandising, Marketing, and Supply Chain teams to ensure flawless in-store execution. Retail Excellence & Performance ManagementImplement global and regional retail excellence strategies tailored to the Brazilian market. Develop and monitor store performance dashboards and lead monthly performance reviews. Ensure adherence to SOPs and retail audit protocols, identifying and correcting gaps. Launch and track local initiatives that enhance the customer journey and increase loyalty. Training & DevelopmentOversee the Training Department to design and deliver impactful training programs for beauty advisors and field teams (sales, product knowledge, clienteling, service standards). Partner with HQ and regional teams to localize and implement global training content. Drive the development and upskilling of retail talent, from onboarding to advanced coaching. Establish a feedback loop from the field to continuously evolve training content based on market needs. Team & Talent DevelopmentBuild and maintain a high-performance culture through effective leadership, coaching, and succession planning. Conduct regular store visits to engage with teams and ensure alignment on brand vision and priorities. Support recruitment, onboarding, and retention strategies to attract and grow top-tier retail talent. Profile & Qualifications:Bachelors degree in Business or related field; MBA a plus. 8+ years ofexperience in retail leadership roles. Mandatory previous experience in the luxury beauty or luxury fashion industry. Proven experience managing large field teams and training functions. Strong understanding of the Brazilian retail landscape, consumer behavior, and luxury expectations. Fluent in Portuguese and English. French is a plus. Exceptional leadership, communication, and organizational skills. Data-driven mindset with a passion for excellence and innovation.