SENIOR MANAGER, SOLUTIONS ENGINEERING & IMPLEMENTATIONS (LATAM)

RESUME MUST BE SUBMITTED IN ENGLISHWe are looking for a Senior Manager to lead Signifyd's LATAM Solutions Design and Delivery group.
The Solutions Design and Delivery group is composed of Solutions Engineers and Implementation Managers, all of whom are highly skilled and influential technical consultants who support our largest merchants in Latin America (primarily in Mexico and Brazil).
As a Senior Manager for the Solutions Design and Delivery group, you will play a critical role in leading the LATAM Solutions Engineering team, which assists the Sales department in winning new business and designing solutions that the implementation department can bring to production quickly.
Furthermore, you will oversee the handoff from Solution Engineers (who are engaged pre-sale) to Implementation Managers (who are engaged post-signature) and ensure the timely and high-quality onboarding of merchants by the LATAM Implementations team.
You will be the head of the region and work with cross-functional leaders within LATAM as well as Signifyd's global organization.
Your mission is to help your teams promote faster sales and onboarding cycles, design and build better products, and leave our customers satisfied.
At Signifyd, the Solutions Design and Delivery group sits in the Customer Success department, reporting up to our Chief Customer Officer.
However, the Solutions Design and Delivery group is extremely cross-functional in nature, partnering closely with Sales, Customer Success, Risk Intelligence, Data Science, and Product.
The ideal candidate will possess a high degree of autonomy, resilience, ingenuity, and creativity.
They should also have a demonstrated ability to comprehend complex technical systems as well as manage a high-impact, autonomous team.
Experience in data analysis, engineering, software development, and/or project management are vital abilities.
Activities and Responsibilities.
Effectively lead, develop, and enable a high performing team of Solutions Engineers and Implementation Managers based in Brazil and Mexico.
nsure effective deployment of resources to win critical deals and ensure successful onboardings of Signifyd customersProactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
roactively partner with the Customer Success team on merchant management, onboarding velocity, and revenue realization.
rioritize and manage relationships with internal and external stakeholders on pre- and post-sales processes to ensure a smooth transition for customers and partners.
ead technical discussions on solution integration, APIs, and eCommerce workflows.
artner with the Value Engineering and Sales teams to respond to RFPs and security questionnaires.
esign engaging content and training to demonstrate Signifyd’s value through our products and capabilities to prospects and customers.
onduct research and solve problems surrounding new solutions and unique integration scenarios.
ocument customer expectations and order flows to clearly outline the known current state and the desired future state.
ork hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
ead proof-of-concept discussions and design to reliably win deals and reinforce Signifyd’s position as the market leader.
erve as a point of escalation and partner with sales, product, CS, and other teams to manage relationships as needed on behalf of the LATAM SE team.
Requirements and Qualifications.
5+ years of experience in customer-facing sales/pre-sales environments.
+ years managing teams.
Must be based in either Mexico or BrazilMust be fluent in English, Spanish, and PortugueseExperience building and executing on development plans for individuals’ skill and knowledge to improve team performance.
xperience partnering with cross functional leaders to successfully lead regional and company initiatives.
bility to analyze complex situations, develop associated action plans and lead direct reports and peers towards achieving key objectives.
Strong independent work ethic.
reative, resourceful, detail-oriented, and highly organized.
xcellent presentation skills virtually and in-person.
xcellent communication skills (listening, speaking, writing, editing, follow-through, follow-up, etc.).
trong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.
om, etc.).
xperience working with JSON and APIs.
Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
njoy/willingness to travel (up to 20%).
assion for customer service.
assion for new technology.
ackground in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
xperience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus.
#LI-RemoteWe want to provide an inclusive interview experience for all, including people with disabilities.
We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
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