SERVICENOW BUSINESS ANALYST  

Região Outra Nível Profissional.
Analista Nível Acadêmico.
Ensino Superior Completo Áreas de Atuação Profissional.
TI - Projetos Descrição.
Must have.
• 'Fluent English to host meetings with stakeholders from the USA.
• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform.
• Experience with Agile frameworks such as SCRUM, or KANBAN.
• Strong understanding of ITIL processes and frameworks.
• Excellent analytical and problem-solving skills.
• Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.
• Experience with ServiceNow configuration and customization is a plus.
Good Have to skill.
· Ability to manage multiple priorities and work in a fast-paced environment.
· Detail-oriented with a focus on delivering high-quality solutions.
· Strong organizational skills and the ability to manage project timelines.
· PMI Agile Certified Practitioner; or Professional Scrum Product Owner (PSPO) Qualifications.
· Bachelor's degree in Business, Information Technology, or a related field.
· Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform.
· Strong understanding of ITIL processes and frameworks.
· Excellent analytical and problem-solving skills.
· Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders.
· Experience with ServiceNow configuration and customization is a plus.
Additional Skills.
· Ability to manage multiple priorities and work in a fast-paced environment.
· Detail-oriented with a focus on delivering high-quality solutions.
· Strong organizational skills and the ability to manage project timelines.
Key Responsabilities.
· Requirement Analysis.
Collaborate with business stakeholders to gather, analyze, and document detailed business requirements for ServiceNow projects.
· Process Evaluation.
Evaluate current business processes to identify opportunities for enhancement and automation through ServiceNow.
· Solution Design.
Partner with technical teams to design ServiceNow solutions that meet business needs and adhere to best practices.
· Configuration Support.
Assist in the configuration and customization of ServiceNow modules to align with business requirements.
· Testing and Quality Assurance.
Develop test plans, conduct testing, and validate ServiceNow functionalities to ensure they meet business and technical objectives.
· Training and Support.
Provide training and support to end-users, ensuring effective utilization of ServiceNow applications and features.
· Documentation.
Maintain comprehensive documentation including requirements, process flows, configuration changes, and user guides.
· Project Coordination.
Coordinate with project teams to ensure timely delivery and implementation of ServiceNow solutions.
· Continuous Improvement.
Identify and recommend opportunities for enhancing ServiceNow functionalities and process efficiencies.
Habilidades.
Horário.
São Paulo.
10h-19h Londrina.
10h -h O projeto permite o trabalho remoto, contudo preferencialmente buscamos profissionais de Londrina e São Paulo, vez que a cia tem deliverys nas cidades.