SERVICENOW BUSINESS ANALYST

Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Must have: 'Fluent English to host meetings with stakeholders from the USA. Bachelor's degree in Business, Information Technology, or a related field. Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform. Experience with Agile frameworks such as SCRUM, or KANBAN. Strong understanding of ITIL processes and frameworks. Excellent analytical and problem-solving skills. Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders. Experience with ServiceNow configuration and customization is a plus. Good Have to skill: Ability to manage multiple priorities and work in a fast-paced environment. Detail-oriented with a focus on delivering high-quality solutions. Strong organizational skills and the ability to manage project timelines. PMI Agile Certified Practitioner; or Professional Scrum Product Owner (PSPO) Qualifications: Bachelor's degree in Business, Information Technology, or a related field. Proven experience as a Business Analyst, preferably with expertise in ServiceNow platform. Strong understanding of ITIL processes and frameworks. Excellent analytical and problem-solving skills. Effective communication skills, with the ability to work collaboratively with technical and non-technical stakeholders. Experience with ServiceNow configuration and customization is a plus. Additional Skills: Ability to manage multiple priorities and work in a fast-paced environment. Detail-oriented with a focus on delivering high-quality solutions. Strong organizational skills and the ability to manage project timelines. Key Responsabilities: Requirement Analysis: Collaborate with business stakeholders to gather, analyze, and document detailed business requirements for ServiceNow projects. Process Evaluation: Evaluate current business processes to identify opportunities for enhancement and automation through ServiceNow. Solution Design: Partner with technical teams to design ServiceNow solutions that meet business needs and adhere to best practices. Configuration Support: Assist in the configuration and customization of ServiceNow modules to align with business requirements. Testing and Quality Assurance: Develop test plans, conduct testing, and validate ServiceNow functionalities to ensure they meet business and technical objectives. Training and Support: Provide training and support to end-users, ensuring effective utilization of ServiceNow applications and features. Documentation: Maintain comprehensive documentation including requirements, process flows, configuration changes, and user guides. Project Coordination: Coordinate with project teams to ensure timely delivery and implementation of ServiceNow solutions. Continuous Improvement: Identify and recommend opportunities for enhancing ServiceNow functionalities and process efficiencies. Habilidades: Horário: São Paulo: 10h-19h Londrina: 10h -19:48h O projeto permite o trabalho remoto, contudo preferencialmente buscamos profissionais de Londrina e São Paulo, vez que a cia tem deliverys nas cidades.Formação Acadêmica:Não informadoSalário:A combinarCargo:Analista de negóciosEmpresa:Decision groupAtua com consultoria de mão de obra de serviços de tecnologia.Ramo:Recursos Humanos/ Recrutamento e seleção (CK)