SOFTWARE ASSET MANAGEMENT SENIOR ANALYST

What success looks like in this role.
How would be your day.
Supporting the delivery of software asset management practice services to our LATAM clients.
Provide point of contact for process-related questions or problems and facilitate process-related meetings such as daily operations, Change Advisory Board, Problem Review Board, etc.
Ensure contractual service support, in which requirements are understood and managed.
Collaborate with other team members to ensure consistency in delivery, adherence to standard practices and continuous improvement.
Present operational and service level reports and explain service level support available to internal or external customers.
Facilitate Unisys standard processes for essential ITIL functions.
Compile, analyze and report statistical data and trends related to service level compliance and operational effectiveness.
Provide training and guidance to functional teams to ensure process guidelines are understood and followed.
Conduct workshops as necessary to identify, evaluate, and resolve process deficiencies, ensure common understanding of process intent and operation, and ensure that the Organization and individual Associates understand SLAs and how they contribute to customer service expectations.
Review trend analysis to drive proactive issue management and eliminate recurring issues.
Work closely with service delivery managers to proactively monitor SLA performance and report on them accurately.
You will be successful in this role if you have.
What we expect by you.
Bachelor’s Degree and a minimum of 2 years of relevant experience or equivalent combination of education and work experience.
Good experience in Software Asset Management and Software License Management, software acquisition or IT asset management or Service Management.
Good knowledge of Licensing for one or more major publishers Microsoft, Adobe, Oracle, VMware, IBM etc.
Must have a aptitude for learning on the job in particular around Software Asset Management and software licensing Knowledge of software asset management tools and processes.
Knowledge of ServiceNow or another ITSM tool.
Basic knowledge of ITIL V4 processes.
Good Excel skills.
Good analytical skills.
Good verbal and written communication skills.
Fluent English Spanish desirable Note.
this position is working from Home, however, for those that is living in São Paulo and regions, it would be Hybrid.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free.
(Prompt 4).
US job seekers can find more information about Unisys’ EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations.
We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
https://www.
nisys.
om/unisys-legal/privacy Notice For U.
.
Applicants.
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity