SOFTWARE ENGINEER \/ SITE RELIABILITY ENGINEER II

Job DescriptionCollaborate with a dedicated team to design, build, and maintain Guidewire’s cloud operations, ensuring efficiency and optimal uptime for our SaaS products.
tilize CI/CD tools and infrastructure as code (IaC) tools like Terraform and improve deployment processes.
ngage in incident management, troubleshooting, and resolution in a complex production environment, driving incidents to closure by coordinating with engineering teams.
ead Automation Efforts.
As a key player in our team, you'll spearhead the development and refinement of automation scripts.
Kubernetes.
Your deep understanding of Kubernetes will be crucial as you tackle complex challenges within our clusters.
You'll be responsible for diagnosing and solving issues, optimizing performance, and ensuring our architecture is both resilient and scalable.
Embrace AWS Ecosystem.
Given our commitment to AWS, you'll immerse yourself in its ecosystem, designing and managing solutions that make the most of what AWS has to offer.
ollaborative spirit and expertise helping to bridge gaps between development, operations, and security, driving our collective success.
ursue Innovation and Excellence.
In an ever-evolving technological landscape, your passion for learning and innovation will keep us at the cutting edge.
You'll explore and integrate the latest technologies in cloud computing, containerization, and beyond, positioning us as leaders in our field.
uties & ResponsibilitiesDeploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environmentsAdminister and automate the team’s growing presence in AWSOperational support for Guidewire’s flagship highly integrated Java-based Insurance Suite web applicationsImplement and operate a complex single sign-on SAML/OAuth-based central authentication platformDevelop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systemsAutomate deployment tasks for core product and infrastructure tools and maintain automation infrastructureBuild system documentation and training materials to empower and educate our own and other CCO teamsDemonstrated ability to excel in on-call responsibilities, adeptly managing rotations and providing weekend support to ensure seamless operationsWhat You Need to SucceedBachelor’s or Master’s Degree in Computer Science or a related field, or equivalent professional competency.
+ years of industry experience in cloud engineering or a related role, with a focus on AWS cloud services and infrastructure.
rior experience working in Linux Infrastructure.
nowledge of Python or any programming language to build tooling for automation.
xperience with Terraform, Kubernetes, Docker, and CI/CD pipelines.
rior experience with CI/CD for gate promotion.
rior experience with IaC tools like TerraformGood problem-solving and analytical skills to troubleshoot issues in a complex environment.
A commitment to continuous learning and technology, with a passion for automating tasks and processes.
xcellent communication skills, collaborating effectively with technical and non-technical teams.
bility to read, write, and speak fluent English.
ocation & TravelThe candidate must reside within driving distance from Campinas, SP, for occasional meetings.
Occasional travel (less than 5%) to other Guidewire offices for training and team meetings may be required.