SOFTWARE SUPPORT SPECIALIST (ENGLISH FLUENCY) – (HYBRID, RESIDENT IN THE CITY OF
Descrição da oferta de emprego
Analyze and resolve customer requests and issues with e.Mix software
Address operational questions from users
Interpret functional documents and identify software business rules
Provide 2nd level support
Requirements:
4+ years of software support experience
Logical reasoning and excellent Portuguese communication skills
Fluent in English (reading, writing, conversation)
Strong customer relationship skills and Excel proficiency
Experience in support levels I and II
Desirables:
Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management
Proficient in creating and presenting quantitative and qualitative KPIs
Spanish fluency (reading, writing, conversation)
Knowledge of foreign trade
Behavioral Traits:
Responsible, proactive, and dynamic
Empathetic and patient with clients
Detail-oriented, communicative, and innovative
Ticket management and SLA adherence
Focus on immediate first-level resolution
Dynamic, agile, optimistic, and good-humored
Additional Information:
Hybrid work (Hybrid, living in Campinas and Region, Brazil)
Monday-Thursday: 8am-18pm; Friday: 8am-17pm
Health plan, life insurance, food voucher
Cost assistance, birthday off
Detalhes da oferta
- E. MIX
- Indeterminado
- 18/05/2024
- 16/08/2024
Our team of 900 professionals is behind the success of 2 million clients across 150 countries... dive deep into the world of it by continuously polishing your technical background... a typing speed of ≥ 50 wpm... as of 2022, our top markets included india, brazil, indonesia, the united states, and france......
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