SOLUTIONS ENGINEER SPECIALIST

Solutions Engineer Specialist - The B2B Solutions Engineering team is a highly creative and collaborative group of passionate technical sales professionals who enjoy sharing their knowledge with customers and partners and are considered a go-to technical resource. The SEs are part of the B2B Sales Team and is a strong advocate for the Logitech brand, provides initial and ongoing customer design and sales support, work to develop mindshare with customers and partners, and helps drive customer success daily. As a result, the SEs team is continually learning and increasing their knowledge and sharing through written documentation, group collaborations, and one-on-one. We are constantly learning and applying our knowledge sharing across the team and beyond. The Solutions Engineer is responsible for providing generalist and specific technical expertise of products and the market solutions’ ecosystem. The Solutions Engineer has the main role of helping customers and partners in understanding their needs and problems to identify the best solution or system to achieve resolution. SE’s focus is to support the sales process from a technical perspective. Your Contribution:Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:Responsibilities Customer-Facing:Technical Expertise and Support: Provide comprehensive knowledge of video collaboration products through detailed demonstrations, training sessions, and presentationsSolution Design and Customization: Collaborate with customers and partners to create tailored video collaboration solutions, integrating necessary hardware and softwarePre-Sales Assistance: Support account executives and partners in pre-sales by addressing technical inquiries and concerns. Sales Enablement: Equip account managers and partners with the necessary tools and resources to market and sell solutions effectivelyMarket Feedback Loop: Serve as a liaison to relay customer feedback and market insights to product development teams. Compliance and Standards: Ensure that solutions adhere to industry-specific regulations and standardsInnovation and Consultation: Keep up-to-date with industry trends and advise on innovative solutionsResponsibilities Internally-Facing:Product Training and Certifications: Participate in training and gain certifications to maintain and deepen product expertiseSales Strategy Development: Work with sales and marketing teams to craft and refine strategies tailored to the video collaboration marketTechnical Documentation: Manage and update technical documents like product manuals and FAQ sheetsInternal Reporting and Analytics: Analyze performance data to support strategic business decisionsProduct Feedback Loop: Collect feedback on product performance for continuous improvementCross-Functional Collaboration: Coordinate with various internal teams to align strategies and share knowledgeTeam Process Optimization: Evaluate and enhance internal processes to improve efficiency and customer satisfactionMarket Research and Competitive Analysis: Conduct thorough research to keep abreast of industry trends and competitor movementKey Qualifications:For consideration, you must bring the following minimum skills and experiences to our team:Technical Skills:Product and Technical Knowledge: Strong understanding of video collaboration technologies, including detailed knowledge of hardware and software componentsSystem Integration and Networking: Proficient in integrating complex solutions and understanding IT networks and cybersecurity. Experience: Extensive sales engineering experience with a track record of leveraging technology for business transformationStrategic Thinking: Demonstrated strategic thinking in business, product, and technical challengesIndustry Knowledge: Familiarity with market trends and competition in the video conferencing spaceCertifications in networking, video technologies, and related fields (e. G. , AVIXA, CompTIA Network+, Cisco, Microsoft)Soft Skills:Communication: Exceptional communication skills, capable of engaging with both technical and non-technical audiencesProblem-Solving: Strong analytical and problem-solving skillsAdaptability: Flexible and adaptable to changes in technologyTeamwork and Collaboration: Proven ability to collaborate effectively with both internal teams and external partnersBias for ActionPreferred Qualifications:English proficiency is importantAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible. #J-18808-Ljbffr