TECHNICAL EXPERT ENGINEER–VISA

about the role Technical Expert Engineers are the highest level of Expertise in Orange Global Platforms & Services Operations for the Systems/Network Services Release, Change and Problem Management processes.
Technical Expert Engineers are engaged in a reactive manner to troubleshoot and resolve the most complex Systems, Network and Customer Services problems in the Orange worldwide Software Defined Network (SDN) and Cloud infrastructures.
In a proactive manner they are responsible to support the systems release management evolution, and to develop and implement plans that will prevent problems to happen or will avoid reoccurrence.
This position is part of the Global VISA SC (Virtualized Infrastructure and Systems Adminitration Expert Skill Center) virtual team with positions in Virginia-USA, Brazil, France and India.
In this role you will have the following responsibilities.
Reactive functions.
Permanently resolve Systems & Network Services problems related to systems and network infrastructures (IaaS & CaaS - Infrastructure & Container-as-a- Service).
Engage with appropriate departments (Engineering, Planning, Regional Deployment, VPN (Virtual Private Network) owners and customers configuration teams) to permanently resolve capacity, design or operational issues.
Engage when required with external Vendors to resolve H/W defects or S/W (software bugs).
Support Business Support team to develop TIR (Technical Incident Report), RCA (Root Cause Analysis) or SIP (Service Improvement Plan) based on business needs or customer requirements Proactive functions.
Regular Quality of Service reviews/meeting with Engineering, Planning or Vendors.
Build and execute pilot phases for new S/W, H/W or features on the shared Infrastructure Contribute to New Services creation process (Specify, Build, Validation and Acceptance), providing Operation requirements and acceptance criteria for future optimal operability Monitor systems and network perform & develop plans with Engineering to address performance issues.
Support high Impact & complex changes to the Platform's and Systems’ infrastructure.
Share operational experience and best troubleshooting practices, to increase the global VISA Skill Center expertise and performance Provide on-the-job training to other Operation groups for new Platform & Services, this includes the creation of related materials or lab scenarios as required.
Identify and develop creative ways for improving technical expert support, tools and processes.
Build urgent and short-term improvement plans to mitigate impact of temporary S/W defects or monitoring gaps.
about you Additional desired skills/knowledge Analytical mindset and ability to resolve problems quickly.
Excellent communication skills in verbal and written English.
Ability to work under stressful condition.
Capability to work in a global, changing and multicultural environment.
Requirement to work weekends, holidays on site or on call.
Teleworking department Orange Intl Ntwk Infr & Svcs Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.