TECHNICAL SUPPORT ENGINEER
Descrição da oferta de emprego
As part of the Global Support and Maintenance group, the Support Engineer will be · Responsible for the technical support of the company’s products and solutions · Take ownership of customer issues reported and see problems through to resolution on site or remotely, per need · Research, diagnose, troubleshoot and identify solutions to resolve customer issues · Resolve time critical deployment and production issues · Provide customer support, technical issues resolution and improvements within the agreed SLA, on-site and remotely · Provide prompt and accurate feedback to customers · Ensure proper recording and closure of all issues · Prepare accurate and timely reports · Document knowledge in the form of knowledge base tech notes and articles · Participation in providing training to customers as required · Participate in the On-Call duty rotation Requirements.
Flexible location · Experience with customer facing activities in an international environment · Knowledgeable in customer support processes, tooling and troubleshooting · Knowledge in networking.
TCP/IP, switching, routing – Must · Experience with Linux/Unix based systems – Must · Experience in the mobile and Telco markets (working with telco providers) – advantage · Experience with load balancers –advantage · Knowledge with VM environments, NFV and SDN – advantage · Scripting knowledge (perl/python/bash) – advantage · Self-learning and self- motivated · Solve problems independently and creatively · Team player and capability working with cross company teams abroad and in the HQ · High level of communication and reporting · Excellent communications skills in English (read and write) Qualifications.
· BSc/BA degree or equivalent work experience.
· 5+ years of experience as a customer support/services engineer · International work experience and cultural awareness an advantage · Experience with global support organizations working with support teams abroad
Detalhes da oferta
- Coberon Chronos Consulting
- Em todo o Brasil
- Indeterminado - Indeterminado
- Indeterminado
- 02/04/2024
- 01/07/2024
Job description complete end to end technical support and service know how that includes receipt of purchase order to delivery, installation, clearance of client outstanding... you will be responsible for technical and commercial aspects of the offerings: equipment, urology - endoscopes, lasers and other......
Job description complete end to end technical support and commercial know how that includes lead generation, sales pitch, quote, purchase order, delivery, clearance of client outstanding... technical and commercial aspects of the offerings from biorad medisys latam ltda: equipment, urology - endoscopes......
Responsabilidades e atribuições irá apoiar na definição das tecnologias, frameworks de trabalho, padrões de devops, estratégias de entrega contínua, integração entre sistemas, acompanhamento do time de desenvolvimento, assessoria tecnológica aos executivos dos projetos; irá pensar e definir os padrões......
Conhecimento da mensageria iso8583, regras emv e abecs... análise e controle de atividades... acompanhamento de piloto em produção com monitoramento de dados estatísticos... outros dados de posição benefícios: assistência médica / medicina em grupo, tíquete alimentação, vale transporte, participação......
Experiência com protocolo de controle de transmissão... experiência com especificação europay, mastercard e visa... experiência com iso8583... experiência com mensagens cliente-servidor... experiência com protocolo de internet... experiência com sistema operacional de tempo real... experiência com desenvolvimento......
Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company • share your passion for staying on top of tech trends, experimenting with and learning......
We help you get the support and training you need to take your nursing career to the next level... we are seeking a highly motivated and experienced registered nurse to join our client's team at reachjobs, we give our nurses a different level of support to help them continue doing the life-changing work......
Is a plus• knowledge of project management fundamentals, itil, lean fundamentals is a plus• cloud architecture and it technical infrastructure know-how• technical and application expertise for different cloud solutions (min... requisitos do trabalho • english should be at least b2;• candidates must have......
High it curiosity and technical understanding... dive deep into the world of it by continuously polishing your technical background... what you will do: communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains......
Technical proficiency and ability to understand complex technical concepts and product functionalities... demonstrated ability to balance technical and commercial considerations when making strategic decisions... local de trabalho: são paulo / sp (cenesp – centro empresarial de são paulo)......
