Curriculo_recepcionista

• Ensure a personalized reception for customers, in line with Leading Hotels of the World standards, effectively coordinating with the
other departments of the hotel.
• Implement the procedures and actions aimed at taking care of the guest and satisfying him during the stay. Translate and guide
international guests regarding the establishment rules and overall features.
• Carry out the check-in and check-out operations, the procedures for verifying and accompanying the guest to the room (rooming) and
managing payments.
• Effectively use the IT infrastructure both for management and for the booking system.
• Assist bell persons with luggage and vehicles when needed.
• Perform room inspections before guest arrivals to ensure it complies with Leading Hotels of the World standards, and double check if
there are no missing amenities

Ensino completo em todas as areas de hotelaria:
- Cozinha
- Sala
- Operacoes de Hotel
- Recepcão
- Protocolo e etiqueta
- Organização de eventos