Diretor regional de vendas, vice-presidente regional de vendas

Director of Sales, Global Accounts Division – February/2015-August/2018
•	Sales and Accounts Management of both Enterprise and Wholesale global major customers in Latin America, such as Amazon, Bank of America, Citibank, Disney, Facebook, Fox, Google, IBM, Microsoft, WPP, AT&T, BT, Telefonica, Verizon, among several others
•	Implementation of the Global Accounts Division in Latin America

Director of Sales, Carriers - February/2013-February/2015
•	Sales and Accounts management of regional Wholesale customers, such as BT, Claro, Deutsche Telekom/T-Systems, Nextel, Oi, TIM, Telefonica and Verizon

Senior Account Manager - September/2012–February/2013
•	Sales and Accounts management of regional Wholesale customers in LatAm, such as AT&T, Deutsche Telekom/T-Systems and Telefonica

•	P&L results, Sales, Business Development and Customers Experience Management for customers in Latin America, such as Telefonica Group and B3

Senior Manager, Corporate Customers Care - March/2006 - November/2007
•	Customer Success & Call Center management for all Telefonica’s major corporate customers
•	Quality, KPIs, SLAs and Satisfaction index management

Superintendent, Network Operations Center and Services - November/2004 - March/2006
•	Telefonica Brazil's Network Operations Centre (NOC) implementation and inauguration
•	Network backbones (Packets and IP) operation management
•	Full operational integration with other Telefonica NOCs (Spain, Peru, Puerto Rico-USA)

Superintendent, Customers Relationship - March/2003 - November/2004
•	Structuring and implementation of the Customers Experience area in Brazil
•	Customers Experience & Call Center management
•	Dispute analysis and approval

Manager – June/1991 - November/2004
•	Products and Services Development and Deployment, such as Detecta, Digital services, Speedy and others
•	Marketing Planning & Control
•	Services operation

Engineer, Operations Support – June/1987 - June/1991

Post-graduate (CEAG)

Graduate on Electrical Engineering (Electronics/Digital Systems)