Executive assistant / administrator / coordinator/ office manager

Executive Administrator/coordinator to The Group Head of Transformation and the Team
•Handled the needs of Enterprise Operating Model Portfolio department of many Global projects and supported the
team of 14 in a highly autonomous role.
•Overcome responsibility of diary management, scheduling, planning and managing meetings, travel arrangements
(visas, flights, hotel accommodation and transfers).
•Reviewed and filed legal documents (records and NDA).
•Operated inductions for new starters and exit process for leavers.
•Organised team buildings and events, negotiated prices, terms and contracts.
•Studied and supported the Finance team in raising and coding e-flows using eFlow Production Portal, invoicing,
creating purchase orders and submitting expenses (NEO and SRM applications).Used additional systems as SAP HR,
SAFE, AD GROUP.
•Consistently collaborated with US, Brazilian, Costa Rican, Malaysian, Romanian and Russian administration, HR
and finance teams.
•Provided extra support to Directors from abroad while they were visiting the headquarters in the UK.
I successfully achieved annual set goals as a quick learner and networker, and mastered my ability to prioritize and
provide an extra support to the Finance team.

Corporate Administrator/Office Assistant
•Anticipated the needs of the office ensuring business was able to continue as expected (office supplies, subscriptions,
cleaning, expenditure, and health and safety management). Used the Oracle and Anglo online systems.
•Managed security access passes for employees and visiting clients.
•Overtaken responsibility of introduction for new joiners.
•Executed Personal Assistant duties in supporting the Executive Management, including CEO.
My ability to prioritize and manage work load, hands on approach and networking was recognised by Marketing team.
I was proposed to develop my new skills in marketing department, where the main responsibility was to negotiate and
sell bonds.

Corporate mobile receptionist/Administrator
•Responsibility of making sure that a world class, 5-star service is provided.
•Operated the Switchboard using the Avaya system (handled more than 100 calls daily).
•Reception desk with general admin duties (arranged security access passes, scheduled meetings, investigated
complaints), worked closely with Facility and Security management, prepared reports.
My extensive administration and customer service skills have well developed in over 20 different London offices
(Clients: Aviva investors / Digital – insurance company, Schlumberger – gas and oil company, Denstu Aegis – media
company, King and Spalding - US law firm, First Rand – SA bank, Royal Mail - post head office, Syndicate
Management LTD – insurance company, etc).

Client Service Representative
•Maintained the client database (calendars, sales and personal information).
•Introduced and hosted daily photo sessions.
•Networked with advertising companies to increase the client approach.
•Ran up-sale analyses.
•Organised, reviewed and finalized questionnaires.
•Prepared and filed invoices, managed petty cash.
•Maintained studio inventory (researched, purchased goods and arranged couriers).
I got approved to take an ownership of investigating and solving client’s problems whilst liaising with other areas of the
business and 3rd party providers.

Sales Advisor and Customer Service
•Overcome my ability to build a loyal customer base through exceptional service.
•Organized and coordinated transfers within stores (faulty goods back to the warehouse as well as dealing with
customer orders and repairs).
•Maximised revenue through up sells and recommendations.
•Studied and participated in visual merchandising.
Successfully achieved weekly targets.

Marketing and Advertising
•Organised and promoted the sales goods by presenting them in retail outlets.
•Created and distributed questionnaires and promotional materials to consumers.
•Utilized Microsoft Office to analyse financial and statistical information (product marketing, access of product to the
consumer, completion of advertising campaigns, competitors in the field).
•Reported the analyses to the team leader and worked closely to learn how to maximise the sales of certain products
that were experiencing poor approach.
I worked with well-known clients such as Lego, Colgate, Danone, Kleenex, Dove, Raffaello, Cif and many more.