ASSOCIATE MANAGER, IMPLEMENTATION, UBER FOR BUSINESS (VAGA EXCLUSIVA PRA MULHERES)

lt;p><strong>About the Role</strong></p><p>As an Associate Manager, Implementation at Uber for Business, you will be responsible for the implementation process within accounts in our top tier segment.
You will own the initial 90 days with clients post-sale, launch and training end-users on how to extract full potential in our core products.
Your product expertise will make you uniquely qualified to consult with customers, provide recommendations, and create a partnership experience that focuses on mutually beneficial initiatives that drive expansion.</p><p>This is a hybrid role - our team collaborates in-person out of our incredible office in São Paulo 2-3 days/week.
We encourage our employees to work from our office on additional days if they desire to do so.</p><p><strong>What the Candidate Will Do</strong></p><ul><li>Train and Launch new users of Uber for Business platform</li><li>Manage launch expectations with Sales Managers and Account Executives, tracking usage, linkage and consumption in the first 90 days of customer adoption</li><li>Support and facilitate customer training, using Learning Principles to communicate with different levels and roles at Enterprise companies.</li><li>Manage 5 Implementation Lead experts</li><li>Own the end-to-end process of implementation.
account handover, training, implementing and extract the gross bookings of the Uber for Business portfolio.</li><li>Map all the process of implementation, identifying roadblocks and creating a sense of urgency for different segments (Enterprise, Mid Market and SMB)</li><li>Create Salesforce Reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.</li><li>Develop and maintain sales documents such as playbooks and performance trackers to support team scalability</li></ul><p><strong>Basic Qualifications</strong></p><ul><li>5+ years of B2B experience, with at least 2 years as a People Manager of customer facing teams (Customer Experience and Account Management).</li><li>Proficiency in pipeline management, sales techniques, prioritization, and setting clear expectations</li><li>Proficiency in leveraging data-driven insights to refine sales strategies</li><li>Excellent written & verbal communication and interpersonal skills</li><li>Proven track record of operational and sales excellence, developing strategies to expand accounts and implementing them effectively</li><li>Collaborate in a fast-paced team environment and have a competitive edge</li><li>Excellent organization, project management, and time management skills.</li><li>English proficiency.</li></ul><p>We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.</p><p>Offices continue to be central to collaboration and Uber’s cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.</p><p>*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
To request an accommodation, please reach out to .</p>