São joão da baliza - Roraima

Descrição da oferta de emprego

Full job description

The opportunity

Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a Bilingual Customer Service Representative!

With the customer being the main focus, this role will take a proactive approach to every customer interaction, to ensure a high-quality Manulife experience. This role is primarily accountable for handling, resolving, and communicating service requests from Canadian clients.

Covering a comprehensive suite of products, tools and services, this role uses multiple systems, platforms and methods as outlined within the department training plan to meet service level standards. The role also has responsibility for Customer Protection around Personally Identifiable Information and risk mitigation including Account Take Over and Fraud. All clients are Canada based and service is provided over the phone and by email.


  • Accurately and thoroughly handle increasingly complex client service requests at initial point of contact
  • Effectively use multiple administrative systems to resolve inquiries, within the defined service standards
  • Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
  • Recommend client centered resolutions to issues and identify and initiate exceptions within guidelines
  • Find opportunities and make recommendations to improve operational processes and practices.
  • Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service.
  • Keep current with company policies, procedures, and processes.

Requisitos do trabalho

What we are looking for

  • Must be fully and fluently Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers, or employees outside of Quebec.
  • Previous experience in a contact center environment would be considered a tremendous asset, however, not required
  • You excel in a fast-paced, constantly evolving environment while exhibiting a calm and professional manner
  • You have outstanding technical capabilities, research skills and your attention to detail is always a priority
  • You are confident in your ability to learn and apply information quickly
  • Knowledge of financial services would also be an asset


Detalhes da oferta

  • Indeterminado - Indeterminado
Tipo de Contrato
  • Efetivo, jornada completa
  • 1500R$ - 2000R$
Data de publicação
  • 11/03/2024
Data de expiração
  • 09/06/2024
Denunciar esta oferta

Como detectar ofertas falsas
Customer Success Specialist (PT language) (Remote)

Ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! outros dados de posição what we offer: permanent remote opportunity! a competitive monthly compensation for services in usd... be a true ambassador, and show our customers......

Techno Service Engineer

Job description complete end to end technical support and service know how that includes receipt of purchase order to delivery, installation, clearance of client outstanding... quality assurance knowledge to lead sop's for multiple modules... training clients and actual presence in or......

SAP Basis Admin
Equacao IT

)• excellent customer focus / networking / relationship building /results-driven / self-organized / decision making• strong knowledge of it service management, sap basis and sap application• hands on experience with sap basis activities, sap release upgrades and infrastructure updates for cloud customers•......

Recepcionista de hotel
Hilton Hotel

Organize travel and provide information on local amenities and attractions prepare room bills and ensure prompt payments check out guests, receive payments and return deposits requisitos do trabalho problem solving skills strong communication and interpersonal skills excellent customer service skills......

Leasing Executive - Outdoor
Oman Jobs

O provide exceptional customer service throughout the leasing process... this is a dynamic role requiring a self-motivated individual with excellent communication, negotiation, and problem-solving skills... leasing and negotiation:o prepare and present proposals outlining the benefits and value propositionof......

Leasing Executive - Outdoor
Oman Jobs

O provide exceptional customer service throughout the leasing process... leasing and negotiation:o prepare and present proposals outlining the benefits and value propositionof our outdoor spaces... o contribute to the development and implementation of effective marketingand leasing strategies......

Agente de negócios pj
Allcare gestora de saúde

Seja com o nosso cliente, nosso colaborador e nossos parceiros, nosso foco é proporcionar bem-estar, qualidade de vida e cuidar do que mais importa: a nossa saúde! reconhecida pelo excelente relacionamento com o cliente, a allcare é certificada pela gptw e pela fia, além de possuir diversas premiações......


Mais informações através do whatsapp tenha conhecimento em linha branca, que tenha experiencia pelo menos 2 anos minimo... necessário ser proativo, responsável, dedicado, e que tenha interesse em crescer com a empresa... os atendimentos são realizados na residência do cliente... nao mexemos com ar condicionado......

Analista de infra, Identidade e Governança (Azure e Intune)
Up find it ltda.

Cursos e certificações relevantes como:sc-300: implementar uma solução de gerenciamento de identidadessc-300: implementar uma solução de gerenciamento de acesso e autenticaçãosc-300: implementar o gerenciamento de acesso para aplicativossc-300: planejar e implementar uma estratégia de governança de identidade......