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JUNIOR IT CUSTOMER SUCCESS SPECIALIST (EN LANGUAGE) (REMOTE)

Descrição da oferta de emprego

  • Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
  • Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
  • Be a true ambassador by empowering our customers to build their online success!
  • Dive deep into the world of IT by polishing your technical expertise daily.
  • Deliver impactful work on a global scale.

Requisitos do trabalho

  • C1 or native written English proficiency.
  • High motivation for helping customers and IT curiosity, basic technical understanding.
  • Ability to multitask and handle multiple customer inquiries simultaneously.
  • High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
  • Strong problem-solving skills and the ability to think critically when addressing tasks.
  • Ability to show empathy, tactfulness, and proactivity when interacting with customers.
  • Hunger for growth & a can-do attitude!
  • A curious and always learning mindset - if you don’t know, how can you find out more?
  • Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
  • A typing speed of ≥ 50 WPM.
  • Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends).
  • A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os).Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
  • Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Ability to boost the internet speed to at least 50 Mbps.
  • Experience in the customer service field is a plus!

Outros dados de posição

  • Permanent remote opportunity!
  • A competitive monthly compensation for services in USD (for non-Indonesian candidates).
  • A competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates).
  • Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas.
  • Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.
  • Commissions (10%) can be earned by offering additional services for our customers.
  • Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
  • Flexible compensation models to choose from: Fix and Variable!
  • Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
  • Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
  • Estimated start date: as soon as possible!

Candidatar-se

Detalhes da oferta

Empresa
Localidade
  • Em todo o Brasil
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Salário
  • 3000R$ - 6000R$
Data de publicação
  • 06/06/2024
Data de expiração
  • 04/09/2024
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