BUSINESS OPERATIONS MANAGER, PROFESSIONAL SERVICES STRATEGY AND OPERATION (PSO)

DESCRIPTION Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing").
AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with millions of customers in over 190 countries.
Many of these customers seek help from AWS Professional Services in their journey to a cloud-based IT operating model.
At AWS Professional Services, we are building a professional services team to work on customer engagements around the world and to help our partners develop technical expertise and capacity to support these customers.
AWS ProServe is seeking a Business Operations Manager to work with the AWS ProServe Leadership to continuously evolve delivery health, analyze historical results, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity.
This role will include working with senior leadership to develop, implement, and manage the delivery business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives.
Key job responsibilities Provide strategic guidance to business leaders, leveraging deep knowledge of business operations and a proven track record of implementing best practices.
Delivery Health Management.
Work with delivery and Professional Services teams to lead weekly inspections on all aspects of active project delivery, ensuring that the teams are achieving the intended outcomes for each engagement.
Scale & Simplify Business Operations.
Develop and implement mechanisms to drive continuous improvements across the business, including process automation, elimination of redundancies, and standardization of workflows.
Work with internal areas, including Resource Management, Delivery, Finance, and Global Business Operations teams, to collect business requirements and ensure all methodologies, policies, and procedures are effectively communicated and maintained.
Provide data-driven insights on Key Performance Indicators (KPIs) and standardized business metrics.
Manage dashboards, regional reports, and executive review documents, while offering insights and partnering with our leaders to help anticipate future trends and plan accordingly.
Lead and oversee the end-to-end execution of the annual planning process, encompassing capacity planning, headcount forecasting, utilization analysis, and goal setting.
Author narratives and provide data insights and analysis for Quarterly Business Reviews, utilizing strong English writing skills.
Lead business planning processes by establishing business rhythm and cadence, conducting meetings focused on deliverables, outcomes, and actions.
Develop and own meeting agendas, track follow-up actions, and influence leaders to complete forward-looking business plans.
About the team We are a diverse team of professional services experts spread across Latin America (LATAM).
We provide strategic, forward-looking insights to enable our stakeholders to make data-driven decisions, accelerating outcomes for AWS Professional Services and our customers.
We continuously seek ways to scale our impact through automation and standardization.
Diverse Experiences.
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 7+ years of experience working in Delivery or Sales Operations, Revenue Operations, Delivery Operations, Operations Planning, or Business Operations within a Professional Services organization.
- Structured approach to projects and experience organizing projects using a portfolio or project management tool.
- Ability to conduct analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
- Experience using Salesforce.
om (SFDC) or comparable Customer Relationship Management (CRM) Tool.
- Able to communicate effectively in English, within technical and business settings.
PREFERRED QUALIFICATIONS - Advanced degree (MBA) - Previous experience with Professional Services Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.
obs/content/en/how-we-hire/accommodations for more information.
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