CUSTOMER SUPPORT REP AND SALES

PLEASE APPLY THROUGH THIS LINK - app.workello.com/a/responselink-customer-support-rep

Responselink seeks a dedicated and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and assistance through various channels. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong understanding of our products and services.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media channels.
• Maintain a thorough understanding of our products and services to effectively answer questions and address customer concerns.
• Acknowledge and resolve customer complaints, ensuring appropriate follow-up and escalation when necessary.
• Process customer orders, forms, applications, and requests in a timely and accurate manner.
• Keep accurate records of customer interactions, transactions, comments, and complaints in our customer relationship management (CRM) system.
• Collaborate with other departments to ensure that customers receive the best possible support and information.
• Continuously work to improve customer satisfaction by analyzing feedback and implementing necessary improvements.
• Stay up-to-date with company policies, procedures, and product offerings to provide accurate information to customers.
• Participate in training sessions and team meetings to enhance your skills and stay informed about company updates.

Requirements:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and practices is a plus.
• Proficiency in Microsoft Office Suite.
• A positive, empathetic, and professional attitude toward customers at all times.

Responselink offers competitive compensation, a supportive work environment, and opportunities for growth and advancement. If you are a motivated individual passionate about customer service, we want to hear from you!

Responselink provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PLEASE APPLY THROUGH THIS LINK - app.workello.com/a/responselink-customer-support-rep

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