CUSTOMER OPERATIONS ASSOCIATE
Descrição da oferta de emprego
The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).
about you Knowledge and abilities.
Excellent customer service skills Good leadership skills Ability to build relationships with peers,stakeholders and the management Excellent interpersonal skills Good time management, organizational and communication skills Ability to work under pressure and deal with multiple tasks concurrently Proactive, self-motivated Problem solving skills Matrix Management Excellent knowledge of Service Management tools / processes Education, qualifications, and certifications.
Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc) ITIL desired Excellent verbal & written communication skills in English and Spanish Knowledge in Excel department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Detalhes da oferta
- Indeterminado
- 23/04/2024
- 22/07/2024
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