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LOCAL TECHNICAL SUPPORT

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

Local Technical Support - Main activities and responsibilities- As a member of the Service Delivery team, acting as a single point of contact for all incidents and service Requests for the end-users and VIP users. - Attend all walk-ins to the IT Welcome Desk, logging and prioritizing them as tickets in the service management tool. - Resolving and/or escalating assigned tickets within agreed SLAs. Keeping end users informed on ticket status and progress. - Ensuring end-users are notified and updated at all times as to the status of issues, outages etc. affecting the user community. - Performing end-user training and IT Induction for new joiners. - Installing, configuring, testing, maintaining, monitoring, and troubleshooting all end-user devices, such as laptops, tablets, mobile phones, printers, as well as network and printers. - Ensuring all hardware and software inventories are properly maintained and managing IT assets. - Performing creation, modification and deletion of user accounts and groups on various systems and platforms. - Managing access permissions on various systems and platforms. - Contributing to the knowledge management process by creating relevant guidelines, procedures etc. - Providing support according to shift plans when needed. Competencies and personality- Ability to communicate in an effective and positive manner- Proactive in identifying issues and providing solution- Sense of ownership, accountability and prioritization- Quick learning skills with information retention and a good technical aptitude/ability. - At ease at working in a team-oriented, collaborative environment- Excellent verbal and written communication skills- Excellent customer service skills including effective listening, patience, empathy and diplomacy Education & Qualifications- Hands on knowledge of Windows 10/11 and MacOS operating systems, Active Directory, Microsoft Office suite/Office365- Knowledge of mobile technologies including mobile OS platforms (Android, IOS)- Familiarity with video conferencing and other audio/video equipment and technologies- Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers etc. ) - Knowledge of industry standard service desk processes and procedures - ITIL certification preferred Work experience- Minimum 3 years of IT experience, preferably in a similar support role- Experience in providing support to senior management and VIPsLanguages- Fluent in English and Portuguese Technology- Hands on knowledge of Windows 10/11 and MacOS operating systems, Active Directory, Microsoft Office suite/Office365, ServiceNow, InTune, Autopilot, SCCM, JAMFThis is a temporary project of 1 and a half year long. Please if you are interested send your resume in english. Regards.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 19/08/2025
Data de expiração
  • 04/01/2026
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