OPERATIONS ASSOCIATE

We are looking for an Operations Associate to support the onboarding of large customers across Latin America. In this role, you will interact with carriers and vendors, ensuring seamless integration with our client’s platform. You will act as the connection between these partners and the technology team, playing a key role in enabling data sharing and supporting the successful rollout of the company’s logistics program.Requisitos:Fluent in Portuguese, English, and SpanishBachelor’s degree from an accredited universityExperience in customer-facing roles is requiredFamiliarity with logistics or SaaS environments is a plusProficiency in Microsoft Office, Google Workspace, and CRM tools (e.g., Salesforce)Strong analytical, written, and verbal communication skillsAbility to work independently and with great attention to detailTeam-oriented mindsetComfortable with building relationships and solving problemsAble to remain calm under pressure and manage multiple tasks Key ResponsibilitiesOnboard carriers to the client's platformLead calls with carriers and define next stepsSolve technical and operational integration challengesEnsure tracking and data sharing between systemsKeep CRM (Salesforce) and internal documents up to dateCollaborate with Sales, Marketing, and Engineering teamsProvide updates to customers and support their compliance goalsContribute with feedback to improve the productAchieve individual goals and KPIs Soft Skills / Personality TraitsRelationship builderProblem-solverDetail-orientedCalm under pressureTeam playerClient-focused Working HoursMonday to Friday, 9:00 AM – 6:00 PM (Brasília time) Reporting ToLATAM Onboarding Leader Performance Indicators (KPIs)Carrier onboarding progressCustomer satisfactionNumber of calls, emails, and conversionsCRM updates and project completionHiring ProcessLocal screening in BrazilOnline interviews with international stakeholders