PLATFORM TECHNICAL ACCOUNT MANAGER
Descrição da oferta de emprego
In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Infrastructure and Automation Portfolio to meet their business needs.
This is not a sales role.
As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
What you will do Perform technical reviews and share knowledge to proactively identify and prevent issues Gain an understanding of customers' technical infrastructure and environment, hardware, and products Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues Provide advice and guidance to customers about their current and future Red Hat products Create documentation regarding customer issues and technical details on how to resolve them Manage and grow customer relationships by delivering attentive, relationship-based support Travel occasionally to visit regional customers Serve as the customer's advocate within Red Hat What you will bring 5+ years of Linux or UNIX system administration experience Prior experience in a support, development, engineering, or quality assurance organization Technical knowledge of the Linux kernel and Linux file system Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support Outstanding verbal and written communication skills Ability to convey complex information to customers clearly and concisely Ability to manage multiple issues and projects with an eye for detail Hands-on experience with a variety of hardware vendors Experience in system management, cloud, or server virtualization is a plus Bachelor's degree in a technology-related discipline, preferably computer science or engineering Previous knowledge in some technologies such as Ansible, Satellite, and Insights Red Hat Certified Engineer (RHCE) is a plus #LI-FV1
Detalhes da oferta
- Red Hat Software
- 09/04/2024
- 08/07/2024
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