SAP IXP INTERN - CUSTOMER ENGAGEMENT SUPPORT

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together.
How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Apply now! About the SAP Internship Experience Program The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP.
1.
Culture of collaboration.
meet with mentors, make new friends across the globe and create a thriving personal network.
2.
Project-driven experience.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3.
Gain visibility.
with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.
What you’ll do.
Position title.
SAP iXp Intern – Customer Engagement Support (hybrid) Location.
São Leopoldo, Brazil - hybrid   Support the Customer Engagement Support (CES) team, with various activities, such as.
Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
Support new colleagues with enablement sessions and contribute to improve the training materials; participate actively in meetings, providing input for leaders’ and topic experts’ decisions.
What you bring.
We’re looking for someone who takes initiative, perseveres, and stay curious.
You like to work on meaningful innovative projects and are energized by lifelong learning.
Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months ().
Fluent in English (written and spoken) is a must and Spanish is an advantage.
Passionate for customer success.
Communicative, relational and managerial skills required.
Procedural, analytical and automation skills desirable.
Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.
Experience with customer engagement, design of customer presentations, hosting of customer events, application of business intelligence is a differential.
Meet your team.
In Customer Engagement Support, we actively contribute to the Customer Value Journey.
Our goal is to improve customer health, satisfaction, and to foster our customers’ success in the cloud.
We do this by supporting and engaging with customer-facing colleagues and customers directly.
We deliver scalable and simplified services covering all customer segments, engagement models and solution areas.
Our focus lies on monitoring customer health, performing life-cycle management, and supporting strategic improvement initiatives.
To get the most out of their entitlement, we empower and guide our customers.
We build the bridge between the front and the customer to the center and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches.
In Customer Engagement Support, we actively contribute to the Customer Value Journey.
Our goal is to improve customer health, satisfaction, and to foster our customers’ success in the cloud.
We do this by supporting and engaging with customer-facing colleagues and customers directly.
We deliver scalable and simplified services covering all customer segments, engagement models and solution areas.
Our focus lies on monitoring customer health, performing lifecycle management, and supporting strategic improvement initiatives.
To get the most out of their entitlement, we empower and guide our customers.
We build the bridge between the front and the customer to the center and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches.
* Please put your resume in English!   We build breakthroughs together SAP innovations help more than customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with 200 million users and more than employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, we build breakthroughs, together.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.
For SAP employees.
Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID.
| Work Area.
Administration  | Expected Travel.
0 - 10%  | Career Status.
Student  | Employment Type.
Intern   | Additional Locations.
#LI-Hybrid.
Requisition ID.
Posted Date.
Apr Work Area.
Administration Career Status.
Student Employment Type.
Intern Expected Travel.
0 - 10% Location.
São Leopoldo, BR,