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SERVICE COORDINATION AGENT

Rio de Janeiro - Rio de Janeiro

Descrição da oferta de emprego

about the role Ensure proper and timely incident registration, diagnosis and setting work processes to ensure smooth optimum work-flow to achieve customer satisfaction and loyalty.
Coordinate closely with service desk team to ensure high operational performance.
Act as top technical and operational escalation point over the incident management cycle.
about you • Good interpersonal communication • Good time management and organizational • Ability to work under pressure.
• Ability to deal with multiple tasks • Ability to build relationships with peer and management levels both with clients and the company management • Teamwork, using a team approach to solve problems • Having determination to perform tasks according to pre-defined processes • Problem solving skills • Good PC skills and applications knowledge • Proactive, self motivated and determined attitude • Positive and friendly   department Global Delivery & Operations Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 09/04/2024
Data de expiração
  • 08/07/2024
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