SERVICES DEVELOPMENT SR. ANALYST

Descripción de Puesto Job Description Key Position Elements.
SA CCA - Service Development is the organization responsible for creating strategies, programs and process to maintain Chevrolet vehicles making their maintenances or any other services needed in our dealers, through all its lifecycle.
Our vision is to Chevrolet Service be recognize as a trusted choice that fits customers’ lifestyle with convenience that delights and creates confidence in ownership, inspiring future vehicle purchases.
This function will have a direct relationship with several areas (parts, legal, Marketing, Dealers, global teams, etc.) to development programs that will guarantee customer retention and profitability in service operations.
This position will be the Program owner of specific initiatives to increase customer retention and improve customer experience in our dealers.
In that way, some of the main activities are.
Develop and research new strategies/programs.
(Benchmark in all South America markets to identify best practices) Define or improve program process, standards and KPI.
Define training strategy or material needed to launch/reinforce services programs.
Define best implementation strategy of new methodology/new programs.
Define KPI, objectives, identify best data sources to measure program performance.
Monitor Reports and evaluate results.
Support field team and dealers in any requirements related to launched programs.
Continue updating and improving programs.
#LI-AS Descripción de Puesto Adicional Requirements Bachelor's degree in any area (Management, Engineering, etc) Fluency in English (mandatory) Spanish language will be a plus Experience in process design and mapping, focusing on improvements and customer retention Knowledge of Dealer process and mechanical aptitude will be a plus MS proficiency (specially Excel, Power Point) Skills.
High level of interpersonal skills to work effectively with others Communication skills High level of analytical ability Self motivated and seeks empowerment Creativity #LI-AS Acerca de GM Nuestro objetivo es tener un mundo sin colisiones, sin emisiones y sin congestiones, y aceptamos la responsabilidad de liderar el cambio que haga que nuestro mundo sea mejor, más seguro y más equitativo para todos.
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Creemos que todos debemos tomar decisiones cada día (de manera individual y colectiva) para conducir a un cambio significativo por medio de nuestras palabras, nuestras acciones y nuestra cultura.
Nuestra filosofía de \"trabajar adecuadamente\" respalda nuestras bases de inclusión y proporciona a los empleados la flexibilidad de trabajar en donde puedan tener la mayor influencia para lograr nuestros objetivos, dependientes de las necesidades de sus funciones.
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Información sobre Diversidad General Motors está comprometido a ser un lugar de trabajo que no solo esté libre de discriminación, sino que fomente genuinamente la inclusión y la pertenencia.
Creemos firmemente que la diversidad de la fuerza laboral crea un entorno en el que nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes.
Entendemos y adoptamos la variedad a través de la cual las personas obtienen experiencias, ya sea a través de oportunidades profesionales, personales, educativas o de voluntariado.
Alentamos a los candidatos interesados a revisar las responsabilidades y requisitos clave para aplicar a cualquier puesto que coincida con sus habilidades y capacidades.
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