SR. CONSULTANT BLUE YONDER (AMS SUPPORT)

Descrição
Blue Yonder AMS Support
The scope of this position is to provide Application Managed Services (AMS) and minor projects for Blue Yonder.

Job Description:
With +3 years of Blue Yonder AMS Support experience, to perform activities:
Technical Support: Provide first and second-level technical support for Blue Yonder's Advanced Planning and Scheduling (AMS) software.
Issue Resolution: Investigate and analyze reported issues, identify root causes, and implement effective solutions to ensure the smooth functioning of the software.
Communication: Interact with customers, end-users, and internal teams to gather information, understand requirements, and communicate resolutions effectively.
Documentation: Create and maintain detailed documentation of support cases, troubleshooting steps, and solutions to build a knowledge base for future reference.
Collaboration: Work closely with the development and product teams to escalate and prioritize critical issues, provide feedback on product improvements, and contribute to continuous improvement initiatives.
Training: Conduct training sessions for end-users to enhance their understanding of Blue Yonder AMS software and optimize its utilization.
Monitoring and Maintenance: Proactively monitor system performance, identify potential issues, and implement preventive measures to ensure optimal performance.
Upgrades and Patching: Assist in the planning and execution of software upgrades, patches, and enhancements, ensuring minimal disruption to operations.
Should be able to track incidents, service requests, change requests to make sure SLAs are met.
Manage meetings, conference bridges
Flexible in working hours as position would be in KTLO team


100% remote
Time: 12 months
Immediate Start




Certificação Conhecimento
Qualifications:
Educational Background: Bachelors degree in computer science, Information Technology, Supply Chain Management, or a related field.
Experience: Previous experience in a technical support role, preferably with expertise in Blue Yonder's AMS or similar supply chain and warehouse management software.
Technical Skills: Proficient in troubleshooting, SQL queries, and system analysis. Familiarity with Blue Yonder's software suite is highly desirable.
Communication Skills: Excellent verbal and written communication skills to effectively interact with both technical and non-technical stakeholders.
Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and find innovative solutions.
Team Player: Ability to collaborate with cross-functional teams and work in a collaborative and fast-paced environment.

Mandatory requirements:
Has Good communication English skills.
Manage meetings, conference bridges.
Has experience in AMS GLOBAL project support N2 and N3 support and improvement.
Support Coverage: will work 09am - 18pm Brazil time.