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SUPPORT ANALYST

São Paulo - São Paulo

Descrição da oferta de emprego

Support Analyst - Administrator_- Guide the administrators with the complex problems_**_External_**- Client_- Resolving the tickets/ queries and servicing them_**_- ****Display**- Lists the competencies required to perform this role effectively:_- **_ Functional Competencies/ Skill_**- Process Excellence - Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk -**_ Expert_**:- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **_Competent_**:- Technical knowledge - knowledge of the various devices/network etc which the administrator have to service - **_Expert_****_Competency Levels_****_Foundation_**Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance. **_Competent_**Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. **_Expert_**Applies the competency in all situations and is serves as a guide toothers as well. **_Master_**Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. - **_Behavioral Competencies _**- Problem solving- Execution excellence- Passion for results- Collaborative working**Deliver****_No. _****_Performance Parameter_****_Measure_**1. 100% adherence to SLA/ timelinesMultiple cases of red timeZero customer escalation2. Desktop Support
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/08/2025
Data de expiração
  • 04/01/2026
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