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TECHNICAL SUPPORT REPRESENTATIVE

São Paulo - São Paulo

Descrição da oferta de emprego

Technical Support Representative - - Follow-up/update of tickets for each call to ensure timely closure. - Ownership of calls and tickets, directing for resolution and communication with the customer. - Carry out the incident management lifecycle process, starting with incident registration to call closure and customer satisfaction survey. - Troubleshooting application support issues - Troubleshooting printers - Troubleshooting VPN software and collaboration tools - Troubleshooting password reset tools and remote control tools - Troubleshooting MS Windows and Office, desktops, laptops, and networks Qualifications: Experience Essential - Understanding of computer systems - Experience working in a 24/7 environment. Experience Desired - 1 year or more of experience in a similar role. - Experience in Desktop support, application support - Exposure to ITSM ticketing tools (e. G. SN0W) Skills and knowledge - Excellent verbal and written communication skills.
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Detalhes da oferta

Empresa
  • Caderno Nacional
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 20/08/2025
Data de expiração
  • 04/01/2026
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